Customer Support Expert

hace 3 semanas


Barcelona, Barcelona, España Lodgify A tiempo completo
About the Role

We are seeking a highly skilled Customer Support Specialist to join our team at Lodgify. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide expert technical support to clients via email, phone, or chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain a deep understanding of our software and its features
  • Stay up-to-date with industry trends and best practices in customer support
Requirements
  • At least 2 years of experience in technical customer support or a similar role
  • Excellent verbal and written communication skills in English and Italian (desirable)
  • Ability to work independently and as part of a remote team
  • Strong problem-solving skills and attention to detail
  • Passion for delivering exceptional customer experiences
What We Offer
  • Competitive salary in EUR/USD
  • Expense coverage for computers and gadgets
  • Great culture and working environment with an international team
  • Travel opportunities to our yearly team-building events
  • Referral program with paid compensation
  • Endless opportunities for growth and development


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