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Spps Intensiv GmbH is seeking a highly skilled German-Speaking Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients in the audio equipment industry.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide technical support and troubleshooting for complex issues related to signal path connectivity, wireless networking, live music, and audiovisual products
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
- Stay up-to-date with product knowledge and technical expertise to provide accurate and effective support
- Meet or exceed customer satisfaction targets and maintain a high level of professionalism in all interactions
- Excellent customer service skills and a strong ability to communicate effectively with customers
- High level of technical knowledge in signal path connectivity, wireless networking, live music, and audiovisual products
- Experience in a customer service or technical support role, preferably in a similar industry
- Ability to work independently and as part of a team to achieve goals and objectives
- Strong problem-solving skills and ability to think critically
- A competitive salary and benefits package
- The opportunity to work with a dynamic and creative team in a fast-paced industry
- Professional development and growth opportunities
- A collaborative and supportive work environment
