Customer Service Representative
hace 4 semanas
We are seeking a highly skilled and customer-focused German-speaking Customer Service Representative to join our team at Eco Plus Solutions Ab. As a key member of our customer support team, you will play a vital role in delivering exceptional service to our German-speaking clients, helping them with their banking needs and introducing them to innovative digital banking solutions.
Key Responsibilities:
- Provide top-notch support to German-speaking customers through various channels, including phone, email, WhatsApp, and chat.
- Assist clients with issues related to account setup, password recovery, transactions, and other digital banking services.
- Educate clients about our innovative digital banking products and services for the German market.
- Clearly explain the features, advantages, and risks of various banking and investment products.
- Recommend banking products based on customer needs, following compliance and regulatory requirements.
- Perform back-office tasks, including managing email and WhatsApp requests, and handling chat inquiries.
- Ensure all customer interactions and processes are accurately documented within internal systems.
Requirements:
- Fluent or native in German (C1 level or above) and proficient in English.
- Knowledge of Spanish is an asset but not necessary.
- Must reside in Spain and have access to a reliable internet connection.
- Minimum requirement is a high school diploma or equivalent.
What We Offer:
- A comprehensive training program to ensure your success in the role.
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and growing international digital banking company.
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