Customer Service Representative

hace 4 semanas


Madrid, Madrid, España Eco Plus Solutions Ab A tiempo completo
Job Overview:

We are seeking a highly skilled and customer-focused German-speaking Customer Service Representative to join our team at Eco Plus Solutions Ab. As a key member of our customer support team, you will play a vital role in delivering exceptional service to our German-speaking clients, helping them with their banking needs and introducing them to innovative digital banking solutions.

Key Responsibilities:

  • Provide top-notch support to German-speaking customers through various channels, including phone, email, WhatsApp, and chat.
  • Assist clients with issues related to account setup, password recovery, transactions, and other digital banking services.
  • Educate clients about our innovative digital banking products and services for the German market.
  • Clearly explain the features, advantages, and risks of various banking and investment products.
  • Recommend banking products based on customer needs, following compliance and regulatory requirements.
  • Perform back-office tasks, including managing email and WhatsApp requests, and handling chat inquiries.
  • Ensure all customer interactions and processes are accurately documented within internal systems.

Requirements:

  • Fluent or native in German (C1 level or above) and proficient in English.
  • Knowledge of Spanish is an asset but not necessary.
  • Must reside in Spain and have access to a reliable internet connection.
  • Minimum requirement is a high school diploma or equivalent.

What We Offer:

  • A comprehensive training program to ensure your success in the role.
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing international digital banking company.


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