German Speaking Customer Service Representative

hace 4 semanas

Madrid, Madrid, España Cross Border Talents A tiempo completo

We are a leading financial services company seeking a dedicated and enthusiastic German Speaking Customer Advisor to join our team in Madrid.

This is an exciting opportunity to become part of a fast-paced, customer-focused environment where your contributions will be valued and you will have ample opportunities for career growth.

As a German Speaking Customer Advisor, you will play a crucial role in providing exceptional service to our German-speaking clients.

Your primary responsibilities will include addressing client inquiries, resolving issues, and offering support related to our financial products and services.

This position is on-site in our Madrid office, where you will work alongside a dynamic team to deliver outstanding customer support and contribute to our continued success in the finance sector.

Key Responsibilities:

  • Engage with German-speaking clients through various channels such as phone, email, and chat, providing prompt and professional assistance to address their inquiries and concerns
  • Handle and resolve client issues effectively, ensuring that all concerns are addressed in a timely and satisfactory manner
  • Develop a thorough understanding of our financial products and services to offer accurate information and support to clients
  • Maintain a courteous and professional demeanor in all client interactions, fostering positive relationships and ensuring a high level of client satisfaction
  • Record all client interactions, feedback, and resolutions accurately in our customer management system to ensure proper follow-up and tracking
  • Provide valuable feedback to management regarding common client issues, trends, and areas for improvement to enhance our service offerings
  • Work closely with team members and other departments to ensure a seamless client experience and to share best practices and insights
  • Adhere to company policies and procedures, including maintaining confidentiality and ensuring compliance with relevant regulations and standards

Qualifications:

  • Fluency in German (both written and spoken) is required, along with proficiency in English for internal communications
  • Previous experience in a customer service role is advantageous but not mandatory. We value enthusiasm and a willingness to learn
  • Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and empathetic manner
  • Strong analytical skills and the ability to think critically to resolve client issues effectively
  • Comfortable using computers and various software applications; experience with customer management systems is a plus
  • Ability to handle multiple tasks and thrive in a fast-paced environment while maintaining attention to detail
  • Collaborative attitude and the ability to work well with others to achieve common goals

What We Offer:

  • An attractive salary package that reflects your experience and skills
  • Health and life insurance plans to ensure you and your family's well-being
  • Opportunities for career growth and professional development within a leading financial organization
  • Access to comprehensive training programs to enhance your skills and advance your career
  • A supportive and inclusive workplace culture where your contributions are valued
  • A state-of-the-art office located in the heart of Madrid, equipped with all necessary amenities for a comfortable and productive workday
  • Regular team-building events and social activities to foster a strong team spirit and positive work atmosphere
  • Enjoy various employee perks, including discounts on financial services and products

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