German Speaking Customer Service Representative

hace 2 semanas

Madrid, Madrid, España Eco Plus Solutions A tiempo completo

Eco Plus Solutions is seeking a dedicated and enthusiastic German Speaking Customer Advisor to join our team in Madrid. As a key member of our customer support team, you will play a crucial role in providing exceptional service to our German-speaking clients. Your primary responsibilities will include addressing client inquiries, resolving issues, and offering support related to our financial products and services. This is an exciting opportunity to become part of a fast-paced, customer-focused environment where your contributions will be valued and you will have ample opportunities for career growth.

**Key Responsibilities:**

* Client Interaction: Engage with German-speaking clients through various channels such as phone, email, and chat, providing prompt and professional assistance to address their inquiries and concerns
* Issue Resolution: Handle and resolve client issues effectively, ensuring that all concerns are addressed in a timely and satisfactory manner
* Product Knowledge: Develop a thorough understanding of our financial products and services to offer accurate information and support to clients
* Professional Communication: Maintain a courteous and professional demeanor in all client interactions, fostering positive relationships and ensuring a high level of client satisfaction
* Accurate Documentation: Record all client interactions, feedback, and resolutions accurately in our customer management system to ensure proper follow-up and tracking
* Feedback Contribution: Provide valuable feedback to management regarding common client issues, trends, and areas for improvement to enhance our service offerings
* Team Collaboration: Work closely with team members and other departments to ensure a seamless client experience and to share best practices and insights
* Compliance: Adhere to company policies and procedures, including maintaining confidentiality and ensuring compliance with relevant regulations and standards

**Qualifications:**

* Language Skills: Fluency in German (both written and spoken) is required, along with proficiency in English for internal communications
* Customer Service Experience: Previous experience in a customer service role is advantageous but not mandatory. We value enthusiasm and a willingness to learn
* Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and empathetic manner
* Problem-Solving Abilities: Strong analytical skills and the ability to think critically to resolve client issues effectively

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

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