Croatian Team Lead, Service Delivery Expert
hace 3 días
About TTEC
Ttec is a global company that helps leading brands deliver exceptional customer experiences. With over 40 years of experience, we've developed a unique combination of humanity and technology to drive business growth.
Job Title: Croatian Team Lead, Service Delivery
We're seeking a skilled Croatian Team Lead to join our team in Athens, Greece. As a key member of our leadership team, you'll be responsible for motivating and guiding your team to meet performance goals, resolving issues, and ensuring a high-quality customer experience.
About the Role
- You'll coach associates to achieve company and client goals, address employee-related issues, and coordinate training on new information.
- You'll manage multiple tasks, monitor absence and attendance, process payroll, and perform administrative duties.
- You'll motivate and mentor your team through coaching, feedback, recognition, and difficult conversations when needed.
- You'll utilize various Ttec and client tools to accomplish tasks, troubleshoot technology issues, and support outage processes.
What You Bring to the Role
- You have an Associate degree, technical school diploma, or equivalent work experience.
- You promote a performance-driven culture and work towards reaching amazing results.
- You utilize time management skills, manage priority tasks, and engage your team to ensure they have the necessary tools and systems.
- You have a customer-focused mindset and are comfortable with computer systems.
What You Can Expect
- A supportive environment for your career development.
- An inclusive culture where giving back is encouraged.
- A global team guided by company values.
- Paid time off (PTO), wellness, and healthcare benefits.
- A great compensation package and performance bonus opportunities.
Salary: $55,000 - $65,000 per year, depending on experience and qualifications.
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