Croatian Team Lead, Service Delivery Expert

hace 3 días


Barcelona, Barcelona, España Ttec A tiempo completo

About TTEC

Ttec is a global company that helps leading brands deliver exceptional customer experiences. With over 40 years of experience, we've developed a unique combination of humanity and technology to drive business growth.

Job Title: Croatian Team Lead, Service Delivery

We're seeking a skilled Croatian Team Lead to join our team in Athens, Greece. As a key member of our leadership team, you'll be responsible for motivating and guiding your team to meet performance goals, resolving issues, and ensuring a high-quality customer experience.

About the Role

  • You'll coach associates to achieve company and client goals, address employee-related issues, and coordinate training on new information.
  • You'll manage multiple tasks, monitor absence and attendance, process payroll, and perform administrative duties.
  • You'll motivate and mentor your team through coaching, feedback, recognition, and difficult conversations when needed.
  • You'll utilize various Ttec and client tools to accomplish tasks, troubleshoot technology issues, and support outage processes.

What You Bring to the Role

  • You have an Associate degree, technical school diploma, or equivalent work experience.
  • You promote a performance-driven culture and work towards reaching amazing results.
  • You utilize time management skills, manage priority tasks, and engage your team to ensure they have the necessary tools and systems.
  • You have a customer-focused mindset and are comfortable with computer systems.

What You Can Expect

  • A supportive environment for your career development.
  • An inclusive culture where giving back is encouraged.
  • A global team guided by company values.
  • Paid time off (PTO), wellness, and healthcare benefits.
  • A great compensation package and performance bonus opportunities.

Salary: $55,000 - $65,000 per year, depending on experience and qualifications.



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