Service Delivery Manager, Barcelona

hace 1 semana

Barcelona, Barcelona, España buscojobs España A tiempo completo

Service Delivery Manager Role

At buscojobs España, we are seeking a highly skilled Service Delivery Manager to lead the delivery of our roadmap for a value stream in the Digital hub team. As a Service Delivery Manager, you will oversee the day-to-day development and support services provided by offshore 3rd party teams. You will lead and drive all aspects of project delivery, ensuring key time, quality, and cost milestones are achieved. This includes conducting regular project team meetings with key internal and external stakeholders to ensure projects stay on track. You will use appropriate Agile methodologies (Scrum or Kanban) to lead Agile ceremonies, continually learning and iterating, and coaching the team in Agile DevOps practices. Additionally, you will define and agree delivery plans and roadmaps for all projects planned throughout the year. You will manage team resources, creating project plans, tracking costs, monitoring progress, tracking metrics (SPs and tickets), and identifying risks early on before they become serious problems. You will lead the collaborative dynamic planning process, prioritizing the work that needs to be done against the capacity and capability of the team, balancing the interests of product owners, team, and the business. You will also continuously learn and grow in Agile DevOps. You will identify areas for improvement and come up with a plan to ensure that performance gaps are addressed and closely monitored. Your focus will be on deliverables, the business needs, the team's productivity, and the removal of all blockers to ensure project success. You will produce governance reports, manage budgets, and risk management, reporting monthly on the performance of the value stream. You will oversee the day-to-day operations of live services, ensuring their availability, reliability, and performance meet expected standards. You will collaborate closely with operational leads to address operational issues, manage SLAs, and mitigate risks. You will identify opportunities to implement efficiency improvements. You will close collaboration with the Product owners to deliver the product roadmap and coordinate with the technical teams. You will plan the projects on the roadmap and track delivery from start to end of the project. You will close collaboration with the team to ensure continuous improvements. You will escalate poor performance in the vendor team when required. You will close collaboration with the Operations lead in implementing and ensuring key controls are in place for the value stream.

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