Global Client Service Delivery Lead
hace 1 día
About the Role:
We are seeking an experienced Global Client Service Delivery Lead to join our team at SD Worx. As a key member of our international operations, you will be responsible for driving customer success and engagement through excellent communication skills and commercial drive.
Job Overview:
The Global Client Service Delivery Lead will be responsible for the operational follow-up of international medium and large clients in SD Worx. This challenging role requires a strong passion for service delivery management and a drive to achieve customer satisfaction through exceptional communication skills.
Key Responsibilities:
- Perform service delivery management by monitoring and following up on relationships and agreements with clients, services, and invoicing
- Apply governance models with monthly and quarterly reviews, monitoring and reporting to customers and internally
- Maintain regular contact with clients to identify challenges and formulate proposals
- Advise clients and communicate with impact both verbally and in writing
- Promote products and services according to client needs (up to executive level)
- Maintain good contacts with partners, subcontractors, and SD Worx countries involved
- Help the team acquire knowledge by passing on expertise to colleagues
About You:
To succeed in this role, you should have a minimum of 5 years' experience in service delivery management processes and governance for international customers. Your profile should include excellent communication skills, customer service skills, and a commercially driven approach.
What We Offer:
- A dynamic environment with flexible working hours and remote work options
- Laptop and equipment provided
- 25 days of leave on a full-time basis
- Workation opportunities
- Learning opportunities through individual development plans and professional training
- Career growth within SD Worx
About Us:
SD Worx is a leading European provider of payroll and HR services with a global reach. Our goal is to bring people solutions to life and turn HR into a value source for our clients and their people. We welcome applications from qualified talent regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.
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