Croatian Service Delivery Team Manager

hace 3 semanas


Barcelona, Barcelona, España Ttec A tiempo completo

Job Overview
TTEC is a customer experience outsourcing company that aims to make customers happy. We are seeking a skilled and experienced Croatian Service Delivery Team Manager to lead our team in Athens, Greece.

About the Role
This is a full-time position that requires strong leadership and management skills. As a Team Manager, you will be responsible for motivating and guiding your team to achieve both TTEC and client performance goals. You will also handle customer escalations, ensure quality customer experience, and report to the Operations Manager.

Responsibilities
- Coach associates to ensure achievement of company and client goals
- Manage multiple tasks and projects while monitoring absence and attendance of your team
- Motivate and mentor your team through coaching and feedback
- Utilize various TTEC and client tools and applications to accomplish required tasks
- Troubleshoot technology issues and support outage processes

Requirements
- Associate degree or equivalent work experience
- Promote a performance-driven culture and always work towards reaching amazing results
- Utilize time management skills and manage priority tasks
- Engage and support your team to ensure they have the proper tools and systems to accomplish day-to-day tasks
- Customer-focused mindset
- Comfortable with computer systems

What You Can Expect
- Supportive environment for career and professional development
- Inclusive culture and community-minded organization where giving back is encouraged
- Global team of curious lifelong learners guided by our company values
- Paid time off (PTO), wellness, and healthcare benefits
- Great compensation package and performance bonus opportunities

Estimated Salary Range: $60,000 - $80,000 per year, depending on qualifications and experience.



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