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Customer Support Team Lead
hace 2 meses
We are seeking a highly skilled Customer Support Team Lead to join our team at Importante empresa. As a key member of our Customer Success team, you will be responsible for leading, coordinating, and motivating a team of customer support specialists to deliver exceptional customer experiences.
Key Responsibilities- Team Leadership: Lead and motivate a team of customer support specialists to achieve customer satisfaction and support goals.
- Goal Setting and Performance Management: Set clear goals and expectations for team members, monitor their performance, and provide feedback to ensure they are meeting their objectives.
- Customer Escalation and Support: Act as a point of escalation for customer success and customer support teams, providing timely and effective support to resolve customer issues.
- Process Improvement: Drive changes that improve customer support-related processes, ensuring that they are efficient, effective, and aligned with business objectives.
- Collaboration and Communication: Collaborate with other teams, including product and marketing, to implement new processes, training, and solutions to improve customer support.
- Team Culture and Development: Foster a healthy and friendly team culture, providing opportunities for growth and development for team members.
- Leadership Experience: Prior experience in a lead role in customer support, with a proven track record of leading high-performing teams.
- Customer Support Experience: Experience in customer service or technical support, preferably in the IT industry, with a strong understanding of SaaS products and services.
- Communication and Interpersonal Skills: Excellent English language skills, with the ability to communicate effectively with customers, team members, and other stakeholders.
Importante empresa is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media, and competitive research campaigns. We are committed to creating an inclusive and diverse work environment, where all employees feel valued and empowered to contribute to our success.
What We Offer- Flexible Work Arrangements: The opportunity to work from a modern coworking space or from home, with flexible working hours and a healthy work-life balance.
- Professional Development: Access to training, courses, and conferences to help you grow and develop your skills and career.
- Competitive Compensation and Benefits: A competitive salary and benefits package, including health insurance coverage and a generous paid vacation policy.
