Customer Value Delivery Expert

hace 1 semana


Madrid, Madrid, España Mercell A tiempo completo
About Mercell

Mercell is revolutionizing public procurement, making it accessible and effortless for everyone involved. Our mission is to bring together public buyers and visionary suppliers seamlessly, making great deals easier and shaping the future.

Role Overview

The Head of Customer Value Delivery will lead a team of Service Delivery Specialists across four countries, ensuring the successful implementation and integration of our SaaS solutions. This role focuses on driving process improvements, optimizing resource allocation, and ensuring financial control.

Key Responsibilities
  • Team Leadership & Performance Management: Lead and develop a team of Service Delivery Specialists across four countries, ensuring high-quality service delivery and a customer-centric approach.
  • Financial Control & Reporting: Manage project budgets, ensure financial alignment with company goals, and provide detailed reporting on financial performance and resource utilization.
  • Pipeline & Resource Management: Oversee project pipelines, allocate resources efficiently, and use data-driven insights for capacity planning and staffing adjustments.
  • Project Management & Methodology Improvement: Continuously enhance project management processes, implement best practices, and ensure consistent, efficient delivery.
  • Quality Control & Continuous Improvement: Establish quality control measures, review outcomes regularly, and drive initiatives to improve both customer satisfaction and team performance.
Requirements
  • Experience in leading teams
  • Experience in IT implementations, services, project management, and other one-off activities
  • Fluent in English and at least one of these additional languages: Norwegian, Swedish, Danish, and/or Dutch
What We Offer
  • A competitive salary range of €80,000 - €110,000 per year
  • Hybrid work arrangements to support work-life balance
  • Health and insurance plans (may differ per country/office)
  • Pension plans
  • Paid parental leave
  • Social happenings


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