Customer Success
hace 1 semana
**At SAP, we enable you to bring out your best.** Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.**
**Our Value Management Team is looking for a skilled professional to join our ranks as a Value Delivery and Transformation Specialist.** In this role, you will be responsible for defining and driving strategic and value-based approaches while engaging with strategic customers from SAP's premium segments. You will act as a trusted value and transformation advisor (post-sales) for assigned customers, guiding them along SAP Signavio's customer engagement model to reach their business goals and ensure value realization with our solution from Potential Discovery Identification to Realization in Post-Sales.
**To thrive in this role, you will appreciate hands-on consulting-style work, value delivery, close collaboration, open communication, and feedback.** Overall duties within SAP Signavio's Value Management team include, but are not limited to:
- Drive Value Preparation activities:Align with customers on strategic priorities and value drivers. Establish the bridge between customer's strategic value drivers & how SAP Signavio can support delivering those.
- Identify Value Potential:Discover potential initiatives leveraging SAP Signavio. Drive Value Quantification, Qualification & Initiatives Prioritization with the customer, focusing on short-term and long-term value strategies.
- Accelerate Value Delivery:Drive Value workshops with the customer focusing on pattern & root cause identification. Support the customer in establishing action plans to realize the value identified. Establish a clear monitoring & target realization methodology with the customer. Continuously monitor, report & communicate value realized & adjustments to the customer portfolio roadmap.
- Support Value at Scale:Provide continuous feedback to Product & Engineering to enhance the product & increase adoption at our customers.
**To be successful, you will bring the following skills and experience:**
- 5+ years of Business Consulting experience (beyond technical implementation) and experience in Value Management / Advisory (development of process improvement value cases and realization of value at scale).
- Practical experience in Continuous Improvement and Lean/Agile methods and process expertise (e.g., P2P, O2C, Operate to Maintain, H2R) with clear value outcomes shown in previous engagements.
- Deep knowledge and practical experience in data-driven Business Process Management (BPM) and/or Process Mining.
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