Head of Customer Value Delivery

hace 1 mes


Madrid, Madrid, España Mercell A tiempo completo

Job Summary

At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. As the Head of Customer Value Delivery, you will lead a team of Service Delivery Specialists across four countries, ensuring the successful implementation and integration of our SaaS solutions. This role focuses on driving process improvements, optimizing resource allocation, and ensuring financial control. The mission is to streamline service delivery, enhance project management methodologies, and transition customers toward more self-service models while maintaining high standards of quality and customer satisfaction.

Key Responsibilities

• Lead and develop a team of Service Delivery Specialists across four countries, ensuring high-quality service delivery and a customer-centric approach.
• Manage project budgets, ensure financial alignment with company goals, and provide detailed reporting on financial performance and resource utilization.
• Oversee project pipelines, allocate resources efficiently, and use data-driven insights for capacity planning and staffing adjustments.
• Continuously enhance project management processes, implement best practices, and ensure consistent, efficient delivery.
• Establish quality control measures, review outcomes regularly, and drive initiatives to improve both customer satisfaction and team performance.

Requirements

• Experience in leading teams
• Experience in IT implementations, services, project management, and other one-off activities
• Fluent in English and at least one of these additional languages: Norwegian, Swedish, Danish, and/or Dutch.

What We Offer

As a fast-growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings, and competitive salary packages. Please see https://career.mercell.com/posts/our-perks-benefits to get more insights on what to expect of perks, benefits, and culture when joining Mercell.



  • Madrid, Madrid, España Mercell A tiempo completo

    Job SummaryThe Head of Customer Value Delivery will lead a team of Service Delivery Specialists across four countries, ensuring the successful implementation and integration of our SaaS solutions. This role focuses on driving process improvements, optimizing resource allocation, and ensuring financial control.Key ResponsibilitiesLead and develop a team of...


  • Madrid, Madrid, España Mercell A tiempo completo

    Job SummaryThe Head of Customer Value Delivery will lead a team of Service Delivery Specialists across four countries, ensuring the successful implementation and integration of our SaaS solutions. This role focuses on driving process improvements, optimizing resource allocation, and ensuring financial control.


  • Madrid, Madrid, España Mercell A tiempo completo

    Lead a Team of Service Delivery SpecialistsAt Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. As the Head of Customer Value Delivery, you will lead a team of Service Delivery Specialists across four countries, ensuring the successful implementation and integration of our SaaS...


  • Madrid, Madrid, España Mercell A tiempo completo

    Revolutionize Public Procurement with MercellWe're on a mission to make public procurement accessible and effortless for everyone involved. As the Head of Customer Value Delivery, you'll lead a team of Service Delivery Specialists across four countries, ensuring the successful implementation and integration of our SaaS solutions.Key Responsibilities:Drive...


  • Madrid, Madrid, España Mercell A tiempo completo

    About MercellMercell is revolutionizing public procurement, making it accessible and effortless for everyone involved. Our mission is to bring together public buyers and visionary suppliers seamlessly, making great deals easier and shaping the future.Role OverviewThe Head of Customer Value Delivery will lead a team of Service Delivery Specialists across four...


  • Madrid, Madrid, España Mercell A tiempo completo

    Job DescriptionAt Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Our team is dedicated to delivering exceptional customer value, and we're looking for a talented leader to join us.Key Responsibilities• Lead a team of Service Delivery Specialists across four countries, ensuring...


  • Madrid, Madrid, España Mercell A tiempo completo

    Job DescriptionAt Mercell, we're revolutionizing public procurement to make it accessible and effortless for everyone involved. Our mission is to create a seamless collaboration environment between public buyers and visionary suppliers, making great deals easier and shaping the future.We're looking for a talented Head of Customer Experience Manager to lead...


  • Madrid, Madrid, España Straumann Group A tiempo completo

    About Straumann GroupThe Straumann Group is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation, and quality in replacement, corrective, and digital dentistry. In collaboration with leading clinics, institutes, and universities, the...


  • Madrid, Madrid, España Exasol A tiempo completo

    About the Role:The Head of Customer Advocacy and Community is responsible for cultivating a thriving online and offline community of data professionals who love Exasol. This includes identifying, celebrating, and empowering customer champions, showcasing their success stories, and influencing customer loyalty initiatives. A key focus of this role is gaining...


  • Madrid, Madrid, España Straumann Group A tiempo completo

    About Straumann GroupThe Straumann Group is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation, and quality in replacement, corrective, and digital dentistry.The Group researches, develops, manufactures, and supplies dental...

  • Head of Delivery

    hace 3 semanas


    Madrid, Madrid, España SGS A tiempo completo

    Job DescriptionSustainability Reporting Head of Delivery will spearhead business growth and expand services related to Corporate Sustainability Reporting Directive (CSRD) assurance and sustainability reporting services for SGS. This role involves identifying new business opportunities, building relationships with potential clients, and developing tailored...

  • Customer Success

    hace 1 semana


    Madrid, Madrid, España Sap Se A tiempo completo

    **At SAP, we enable you to bring out your best.** Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.****Our Value...


  • Madrid, Madrid, España Gelato A tiempo completo

    About GelatoGelato is a pioneering company that connects technology to the printing industry, making it more sustainable. As the Head of Customer Service, you will be at the forefront of this mission, driving customer satisfaction and operational efficiency. Our team is customer-obsessed, and we expect our leaders to share this passion.Key...

  • Head of Customer Service

    hace 4 semanas


    Madrid, Madrid, España Gelato A tiempo completo

    About GelatoGelato is a global network for on-demand production of customized items, connecting world-class production facilities worldwide. Our mission is to empower e-commerce entrepreneurs to sell their creativity globally, with a more local and sustainable production. We own no assets, focusing on software development that connects production facilities...

  • Customer Success

    hace 3 semanas


    Madrid, Madrid, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success - Value Management Lead to join our team at SAP. In this role, you will be responsible for defining and driving strategic and value-based approaches while engaging with strategic customers from SAP's premium segments.Key ResponsibilitiesDrive Value Preparation activities: Align with customers on...


  • Madrid, Madrid, España Sap Se A tiempo completo

    About the RoleSAP Signavio's Value Management Team is seeking a skilled Customer Success Specialist to drive strategic and value-based approaches. This role involves working closely with strategic customers from SAP's premium segments to define and deliver value realization through our solution.ResponsibilitiesDefine and drive strategic and value-based...

  • Value Delivery Specialist

    hace 3 semanas


    Madrid, Madrid, España Celonis A tiempo completo

    We're looking for a Value Delivery Specialist to join our team at Celonis, the global leader in Process Mining technology.


  • Madrid, Madrid, España Exasol A tiempo completo

    About the RoleWe are seeking a highly skilled Head of Customer Advocacy and Community to join our team at Exasol. As a key member of our organization, you will be responsible for building, nurturing, and fostering a vibrant customer community.Key ResponsibilitiesDevelop and execute a comprehensive strategy to cultivate a thriving online and offline community...

  • Head of Growth

    hace 3 semanas


    Madrid, Madrid, España Omega CRM A tiempo completo

    Drive Business Growth with Omega CRMOmega CRM, a leading provider of Customer Experience services, is seeking a talented Head of Growth to join our team. This role is a key opportunity to drive business growth and development in Spain, working closely with our CEO and the Board of Directors.The successful candidate will be responsible for developing and...


  • Madrid, Madrid, España Straumann Group A tiempo completo

    About Straumann GroupThe Straumann Group is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation, and quality in replacement, corrective, and digital dentistry. In collaboration with leading clinics, institutes, and universities, the...