Head of Customer Advocacy and Community Strategist

hace 4 semanas


Madrid, Madrid, España Exasol A tiempo completo

About the Role:

The Head of Customer Advocacy and Community is responsible for cultivating a thriving online and offline community of data professionals who love Exasol. This includes identifying, celebrating, and empowering customer champions, showcasing their success stories, and influencing customer loyalty initiatives. A key focus of this role is gaining deep insights into our customers, their use cases, and the business value they derive from our product portfolio. Leveraging a deep understanding of the data and analytics market, this role drives active customer storytelling, content creation, and community-building efforts that maintain active relationships with industry analysts and media/press, ensuring our brand and customer success stories are well-represented.

Key Responsibilities:
• Develop and execute a comprehensive strategy to cultivate a thriving online and offline community of data professionals.
• Identify, celebrate, and empower customer champions, showcasing their success stories and amplifying their voices through various channels.
• Craft compelling narratives that demonstrate the value of Exasol's solutions, drawing from customer insights and industry trends.
• Organize engaging events, webinars, and community calls that encourage knowledge sharing and collaboration among our users.
• Develop and manage programs that inspire customers to share their experiences and become active promoters of Exasol.
• Gather and analyze feedback to inform product development and ensure our solutions meet the evolving needs of the market.

Required Qualifications:
• 5+ years of experience in community management and customer experience.
• Proven track record of building and nurturing online and/or offline communities.
• Excellent communication and interpersonal skills, with the ability to connect with diverse audiences.
• A deep understanding of the data and analytics market, and the challenges faced by data professionals.
• Strong storytelling abilities, with experience in creating compelling content that resonates with target audiences.
• Experience in developing and executing customer advocacy programs.



  • Madrid, Madrid, España Exasol A tiempo completo

    About the RoleWe are seeking a highly skilled Head of Customer Advocacy and Community to join our team at Exasol. As a key member of our organization, you will be responsible for building, nurturing, and fostering a vibrant customer community.Key ResponsibilitiesDevelop and execute a comprehensive strategy to cultivate a thriving online and offline community...


  • Madrid, Madrid, España Amazon A tiempo completo

    Amazon is seeking a seasoned communications professional to join the International Economic and Community Impact PR team. As a Global Community Impact Communications Strategist, you will develop and execute end-to-end communications campaigns that support Amazon's positive impact on local communities.The role involves designing and implementing creative PR...

  • Data Advocacy Lead

    hace 1 semana


    Madrid, Madrid, España Exasol A tiempo completo

    **About Exasol**We accelerate insights from the world's data, leveraging our in-memory technology and massively parallel processing (MPP) capabilities to empower businesses with actionable insights.**Job Title:** Data Advocacy LeadAs a key member of our team, you will be responsible for building, nurturing, and fostering a vibrant customer community. This...


  • Madrid, Madrid, España Modsquad A tiempo completo

    Job Title: Digital Community StrategistJob Summary:We are seeking a highly skilled Digital Community Strategist to join our team at ModSquad. As a Digital Community Strategist, you will be responsible for developing and implementing social media strategies to engage and grow our digital communities.Key Responsibilities:Work closely with the project...


  • Madrid, Madrid, España Red Bull A tiempo completo

    About Red BullRed Bull is a global company that embodies the spirit of adventure and innovation.We are seeking a highly skilled Head of Content Strategist to join our team.Salary: $120,000 - $150,000 per yearJob DescriptionThe Head of Content Strategist will be responsible for developing and executing live and non-live content strategy for our local...


  • Madrid, Madrid, España Next15 A tiempo completo

    We are an award-winning Social Media agency based in the UK, delivering exceptional results for clients like Virgin, Mattel, Linda McCartney Foods, and Avanti West Coast Trains. Our team is a dynamic mix of strategists, creatives, account managers, media planners, and buyers, all working together to create impactful social media campaigns. As a Digital...


  • Madrid, Madrid, España Cátenon Worldwide Executive Search A tiempo completo

    Job Title: Head of Sales and Marketing - Wine Sector StrategistAbout the Role:Cátenon Worldwide Executive Search is seeking a highly experienced professional to lead our client’s sales and marketing efforts in the wine sector. As a key member of the executive team, you will be responsible for developing and implementing a comprehensive commercial business...


  • Madrid, Madrid, España Bond Brand Loyalty Inc. A tiempo completo

    Customer Experience Strategist RoleBond Brand Loyalty Inc. is seeking a skilled Customer Experience Strategist to join our team. As a Customer Experience Strategist, you will be responsible for developing and implementing customer experience strategies that align with our clients' business objectives and drive broad customer experience and loyalty.Key...


  • Madrid, Madrid, España Cisco Systems A tiempo completo

    Drive Value Realization and Growth as a Senior Customer Experience StrategistWe're seeking an exceptional Senior Customer Experience Strategist to play a critical role in driving the successful adoption and utilization of our technologies and services within customer organizations.About the Role:As a Senior Customer Experience Strategist, you will be...


  • Madrid, Madrid, España Fleet Complete A tiempo completo

    **Customer Experience Strategist**Vaimo is a full-service agency that helps brands, retailers, and manufacturers succeed in delivering customer experiences through e-Commerce, experience management, and product data management. We combine strategic, UX, and design principles with data visualisation and analysis to understand and optimise the customer...


  • Madrid, Madrid, España Hubspot A tiempo completo

    **Job Summary:**We are seeking a highly skilled Enterprise Growth Strategist to join our Strategic Accounts team. In this role, you will be responsible for working with our highest-paying customers to deliver high-value marketing, sales, and services strategy solutions.**About the Role:**This is a customer-facing position that requires strong communication...


  • Madrid, Madrid, España Mercell A tiempo completo

    Job SummaryThe Head of Customer Value Delivery will lead a team of Service Delivery Specialists across four countries, ensuring the successful implementation and integration of our SaaS solutions. This role focuses on driving process improvements, optimizing resource allocation, and ensuring financial control.


  • Madrid, Madrid, España Trainline Plc A tiempo completo

    Job Title: Head of UK Government Relations and Public PolicyAbout the Role:We are seeking a highly experienced and ambitious individual to join our team as Head of UK Government Relations and Public Policy. As a key member of our Corporate Affairs function, you will be responsible for strengthening Trainline's voice and reputation in support of our growth...

  • Head of Admissions

    hace 4 semanas


    Madrid, Madrid, España Inspired Education Group A tiempo completo

    Inspired Education Group is a leading global premium schools group with a portfolio of over 100 schools across six continents. We are dedicated to providing a world-class learning experience for over 85,000 students from Kindergarten to Year 13.We are seeking a dynamic and forward-thinking professional to fill the role of Head of Admissions. This position...


  • Madrid, Madrid, España Amazon A tiempo completo

    Job Overview:Amazon is seeking a seasoned communications professional to build high-performance campaigns supporting its community impact narrative, focusing on disaster relief, education, and corporate giving programs.About the Team: The International Economic and Community Impact team develops and owns global narratives for economic and community impact,...


  • Madrid, Madrid, España Gelato A tiempo completo

    About GelatoGelato is a pioneering company that connects technology to the printing industry, making it more sustainable. As the Head of Customer Service, you will be at the forefront of this mission, driving customer satisfaction and operational efficiency. Our team is customer-obsessed, and we expect our leaders to share this passion.Key...

  • Head of Customer Service

    hace 4 semanas


    Madrid, Madrid, España Gelato A tiempo completo

    About GelatoGelato is a global network for on-demand production of customized items, connecting world-class production facilities worldwide. Our mission is to empower e-commerce entrepreneurs to sell their creativity globally, with a more local and sustainable production. We own no assets, focusing on software development that connects production facilities...


  • Madrid, Madrid, España Head Hunt International A tiempo completo

    Head Hunt International: A Great Place to WorkLocated in Athens, Greece, our client is a multinational company that provides excellent opportunities for experienced customer service and technology enthusiasts to work with the world's tech leaders.As a Technical Support Specialist, you will be part of our Customer Service & Support Team, working closely with...

  • Community Ambassador

    hace 1 semana


    Madrid, Madrid, España Grafana Labs A tiempo completo

    About the RoleWe are seeking a highly motivated Community Manager to join our Developer Relations team at Grafana Labs. This role will be instrumental in supporting the Grafana Champions program, ensuring our community thrives, and fostering advocacy.About the TeamYou will work closely with our all-remote team of advocates and community people to identify...


  • Madrid, Madrid, España Straumann Group A tiempo completo

    About Straumann GroupThe Straumann Group is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation, and quality in replacement, corrective, and digital dentistry.The Group researches, develops, manufactures, and supplies dental...