IT Support Specialist for End User Services
hace 3 semanas
At PTC, we're leading the way in digital transformation by bringing the physical and digital worlds together. Our software enables companies to improve operations, create better products, and empower people in all aspects of their business.
We're a global team of nearly 7,000 passionate individuals who make our success possible. Our main objective is to create opportunities for our team members to explore, learn, and grow – while seeing their ideas come to life and celebrating the differences that make us who we are.
About the IT Shared Services OrganizationThe IT Shared Services Organization performs several standardized and centralized IT functions benefitting PTC business units worldwide. As part of Shared Services, the End User Support team is responsible for end user computing, end user enablement, acting as a customer liaison & advocate, trainer / mentor, assisting with regional infrastructure projects and project management.
About the IT EUS Associate Analyst RoleThis entry-level individual contributor role acts as a supportive staff member with continuous direction from their Management. In this role, your focus will be on day-to-day operations and end user requests. You will work closely with your management for direction and priorities and may participate in various capacities on a project team.
Responsibilities:- Assist in level two analyses when the Service Desk is unable to resolve end user computing issues or requests.
- Conduct analysis for end user computing needs including primary systems, peripheral devices, and software (including labs). The supported Operating Systems include MS Windows (including virtual) and Apple.
- May work across IT Departments coordinating problem resolution.
- For long-running requests, the associated ticket is updated periodically with current status for reference.
- Assist in discussions with facilities and other IT areas on specific tasks & timelines. Examples include move, replace and or configure primary and peripheral devices for new hires. Confirm with end users that resources are working as expected. Collect and package equipment to be recycled for pickup.
- Once work is completed, associated tickets are updated with resolution information and closed.
- When applicable, end users are provided with a general understanding of the cause of the problem. Preventative measures may be discussed.
To succeed in this role, you should have an enrolled degree program with eligibility for an internship agreement through your university and the ability to work in Spain. Additionally, you must be available for a minimum 6-month internship, starting from March 2025. The working schedule is Monday to Friday, 9h - 17h with 1 hour lunch.
You should have a basic understanding of company end-user computing standards and architecture and fluent English skills. It's preferable if you're already living in or open to relocating to Barcelona.
About What We OfferAs an intern at PTC, you can expect the following benefits:
- An internship allowance.
- Opportunities to develop soft and hard skills through seminars, mentorship, and coaching.
- Experience working in a vibrant office with colleagues from over 15 nationalities.
- A ticket restaurant card for lunch breaks.
- Team-building activities and social events with your PTC family.
- A hybrid work model: 3 days in our Poblenou office (complete with a rooftop) and 2 days remote.
- A commitment to Diversity & Inclusion, Earth Week initiatives, and Employee Resource Groups.
PTC has been recognized as a Best Place to Work five times. We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws.
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