IT Infrastructure Specialist

hace 3 semanas

Barcelona, Barcelona, España Rank Group A tiempo completo

**About Us**
Rank Group is a leading online gaming operator, with its own Bingo, Roulette and Video Bingo technology solutions and operations. With offices in various locations, we operate in the Spanish market and are expanding into other regulated markets/countries.
We are an exciting International iGaming company based in the thriving city of Barcelona, currently in the process of expansion. Our technology team is based in Barcelona and works remotely. We are looking for an IT Infrastructure Specialist to join our growing IT department in Barcelona.

**Job Description**

**Estimated Salary:** €60,000 - €80,000 per annum, depending on experience.

This is an exciting time to join our Yo Brands business as you will help deliver our End User Computing services, technologies, processes which are critical to the productivity of our workforce.

The ideal candidate will have experience managing all End User Windows & Mac images and devices, mobile device/application management, other EUC technologies, with responsibilities for effective delivery and operational support for PC imaging, packaging, software distribution, patching and overall PC lifecycle management.

You will be hands-on while working directly with our third-party providers for daily support and ongoing improvement of our Windows and MAC toolset as well as other tools and solutions, such as meeting rooms, laptops, printers, and LAN/WAN connectivity.

**Responsibilities:**

  • Primary operational point of contact for our strategic EUC outsourcing partner/s.
  • Assures that the End-User Computing support team (a third party) operates effectively to meet defined Service Level Agreements and defined customer expectations.
  • Ability to lead and develop a new Sysadmin team (in the future), with a focus on team-building, mentoring, and strategic planning to support organizational growth and infrastructure goals.
  • Lead and drive continuous improvement opportunities in end user computing experience.
  • Develops and maintains a solution roadmap, product catalog and vision for End User Computing technologies and processes.
  • Service NOW Ticketing tool & JIRA Services Management (Incident, Service Requests, Asset management).
  • Serve as the escalation point for End User issues and problems.
  • Build strong internal customer relationships to ensure we are aligned to customer and business needs while prioritizing key initiatives.
  • Interface with Senior IT leadership on problem/incident calls and acts as an escalation point.
  • Manage an endpoint software distribution solution that encompasses modern imaging, packaging, and software deployment best practices.
  • Engage external partners to create and maintain a hardware and client software roadmap that will contribute to a productive workforce.

**Requirements:**

  • Proven experience in managing End User Computing environments.
  • Strong technical skills in Windows and MAC operating systems.
  • Experience with mobile device management and application management.
  • Knowledge of service desk software and ticketing systems.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a remote team environment.

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