Technical Support Specialist

hace 3 días


Barcelona, Barcelona, España Ptc A tiempo completo

**Overview of PTC**

We are a global company leading the way in transforming the world through innovative software solutions. Our mission is to bring the physical and digital worlds together, enabling businesses to improve operations, create better products, and empower their teams.

We believe that our people make all the difference in our success. With a diverse team of over 7,000 colleagues from various nationalities, we strive to create opportunities for growth, learning, and exploration – all while celebrating individuality and promoting diversity & inclusion.

**Job Summary**

This internship opportunity is part of our IT Shared Services Organization, responsible for standardized and centralized IT functions benefiting PTC business units worldwide. As an End User Support Intern, you will be working closely with the IT EUS team to provide technical assistance and support to end-users.

**Estimated Salary:** €1,500-€2,000 per month (based on Spanish standards)

**Key Responsibilities:

  • Assist in level two analyses when the Service Desk is unable to resolve end-user computing issues or requests.
  • Conduct analysis for end-user computing needs, including primary systems, peripheral devices, and software (including labs).
  • Work across IT departments coordinating problem resolution.

**Required Skills and Qualifications:**

To be successful in this role, you should have:

  • A basic understanding of company end-user computing standards and architecture.
  • Fluent English language skills.
  • Eligibility for an internship agreement through your university.

**Benefits:**

We offer a range of benefits to support your personal and professional growth, including:

  • Internship allowance.
  • Opportunities to develop soft and hard skills through seminars, mentorship, and coaching.
  • Experience working in a vibrant office with colleagues from over 15 nationalities.

**Hybrid Work Model:**

You will work 3 days in our Poblenou office and 2 days remotely, providing flexibility and work-life balance.

**Diversity & Inclusion:**

We are committed to creating an inclusive environment where everyone feels valued and respected.



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