Experience Customer Service Representative
hace 1 mes
We are seeking a highly motivated and customer-focused individual to join our team as an Experience Customer Service Representative in our Barcelona office.
This is an exciting opportunity for someone who wants to develop their skills and experience in customer service, while also immersing themselves in the vibrant culture of Barcelona.
About the RoleThe primary responsibility of this role will be to provide exceptional customer support through various communication channels, including phone, email, and chat.
You will work closely with customers to resolve their inquiries, address technical issues, and ensure they have a positive experience with our services.
Daily Tasks- Handle customer inquiries and complaints via phone, email, or chat
- Resolve technical issues related to installations, online payment solutions, and other services
- Verify customer identities and maintain confidentiality
- Check transactions on temporarily blocked cards and take appropriate actions
- Manage claims files and escalate complex issues when necessary
- A competitive market-based salary
- Paid training and ongoing professional development opportunities
- A unique and dynamic work environment with a strong focus on teamwork and collaboration
- Free Spanish lessons to enhance your language skills
- A meal card and transport card for convenience
- Private insurance for added peace of mind
- Four company outings per year to foster camaraderie and celebrate successes
- Growth opportunities to advance your career
Estimated Salary: €32,000 - €40,000 per annum, depending on experience
Location: Barcelona, Spain - a vibrant and culturally rich city with plenty of opportunities for exploration and adventure
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