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Customer Service Representative with German Language Skills
hace 1 mes
We are seeking a highly skilled Customer Service Representative with German language proficiency to join our team. As a key member of our customer-centric team, you will be responsible for handling incoming B2C user requests via phone and email, resolving requests or incidents that require advanced technical expertise, and ensuring service requests are resolved and properly documented in the case management system.
Key Responsibilities- Handle incoming B2C user requests via phone and email.
- Record call details in case management systems and provide timely responses and resolutions to customers.
- Resolve requests or incidents that require advanced technical expertise.
- Address product-specific issues, particularly related to audio equipment and applications.
- Stay updated on applications specific to user needs.
- Ensure service requests are resolved and properly documented in the case management system.
- Keep customers informed on the status and progress of their queries.
- Monitor and follow up on all open requests in the queue.
- Escalate potential service issues to the appropriate level when necessary.
- Native or fluent in German, both verbal and written, with proficiency in English (minimum B2 level).
- At least 1 year of experience in a customer service role, ideally in technical support.
- Competitive remuneration package based on experience, skills, and performance.
- Fully remote work from anywhere in mainland Spain.
