Customer Service Representative with German Language Skills
hace 4 semanas
About the Role:
Astrea Recruitment is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences, providing information and advice on our client's products and services, and collaborating with colleagues to resolve customer issues.
Key Responsibilities:
- Deliver professional and pleasant customer experiences to ensure satisfaction
- Offer information and advice on our client's products and services
- Collaborate with colleagues to provide assistance and advice as needed
- Handle customer issues via various communication channels
- Investigate and resolve customer issues and provide solutions
- Serve as a guide through the resolution process
- Keep detailed and up-to-date records of all customer interactions
Requirements:
- Excellent written and spoken skills in German (C1 level)
- Good English language skills (at least level B2)
- Customer-focused, determined, and a team player
- Organized, responsible, and able to manage time efficiently
- Adaptable, capable of working in a dynamic environment
- Previous experience in customer support is an advantage
- Proficiency in using a PC and a strong affinity for technology
What We Offer:
- Competitive salary (2500-3200 BGN GROSS) and social benefits
- Relocation support
- Full-time remote employment and paid annual leave days
- Initial training and access to internal training and development program
- Flexible out of office hours shifts
- Opportunities to build and advance a long-lasting professional career
- Supportive, stimulating, and exciting work atmosphere
We are committed to transforming the challenges of finding a new job into an inspiring path of change and support. If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance.
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