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Helpdesk Specialist
hace 2 meses
We are seeking a highly skilled and experienced Helpdesk Technician to join our team at Leadtech. As a Helpdesk Specialist, you will be the first point of contact for customers seeking technical assistance, providing user support and customer service on company-supported computer applications and platforms.
Key Responsibilities- Provide technical support and troubleshooting services to customers via various channels.
- Onboard new users and provision/deprovision workstations as needed.
- Manage hardware warranties and maintain licenses.
- Control logistics and inventory of IT equipment.
- Provide full technical support to workstations and peripherals.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Record events and problems and their resolution in logs.
- Follow up and update customer status and information.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Identify and suggest possible improvements on procedures.
- Inform management of recurring problems.
- Stay current with system information, changes, and updates.
- Bachelor's degree preferred.
- Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
- Experience researching, analyzing, and interpreting automated system problems.
- Knowledge of relevant call tracking applications.
- Knowledge and experience of customer service practices.
- Related experience and training in troubleshooting and providing help desk support.
- Advanced English level.
- Competitive salary.
- Full-time, permanent contract.
- Private health insurance.
- 25 days of holiday + your birthday off.
- Flexible vacation time (no blackout days).
- Flextime (15:30 - 18h).
- Free Friday afternoons (a 7-hour workday).
- 35-hour week for the full month of August (free afternoons).
- Up to 3 days a month remote work.
- Other benefits paid from the gross salary (ticket restaurant, transport tickets, nursery tickets).
- Permanent internal training + annual budget for external training.
- Team-building activities.
- Monthly afterwork.
- Free coffee and snacks.
- Free fresh fruit.
- Games room (Nintendo, table tennis, futbolín).
- Terrace at the office.
- An innovative approach to all internal processes and businesses.
- Work with the latest technologies + career progress opportunities.
Leadtech is an Equal Employment Opportunity (EEO) Employer, which means we encourage applications from people with different backgrounds, interests, and personal circumstances. Our team welcomes applicants regardless of their race, gender, age, religion, nationality, sexual orientation, and/or disabilities. All we need is your high energy, skills, and willingness to be a part of a great project.
