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German Customer Support Specialist
hace 2 meses
Job Summary
We are seeking a highly skilled German Customer Support Specialist to join our team at Teleperformance Spain. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients while working in a fast-paced, dynamic environment.
Key Responsibilities
- Verification Operations: Process license, insurance, and business registrations submissions to confirm alignment with our quality guidelines.
- Reactive Support: Provide phone and/or email support for live advertisers.
- Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny.
- Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance.
- Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting.
Requirements
- Native Level of German.
- Ability to speak and write English fluently.
- Experience in a fast-paced, scaled operations environment.
- Experience working in a call center environment.
- Extremely high attention to detail and strong organizational skills.
What We Offer
- Full-time position (39 hours/week).
- Salary: 22,200€ gross/year + up to 1,000€ gross/year in bonus.
- Hybrid working model in Barcelona.
- Permanent Contract.
- Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project).
About Us
Teleperformance Spain is a leading provider of customer experience management and contact center business process outsourcing. We are committed to making our employees proud to belong to our company through job satisfaction and a great work environment.
