Global SAP MPS/BPO Director
hace 1 día
Global SAP MPS/BPO Director
Job Description:SD Worx is a leading European provider of Payroll & HR services with a global presence. Our goal is to bring people solutions to life, empowering companies to turn Human Resources into a source of value for their business and employees.
We offer a comprehensive range of people solutions, spanning the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Our team is dedicated to delivering exceptional service and support to our clients.
Your Role:The Director of International SAP Managed Payroll Services will be responsible for leading the overall growth of the International SAP Managed Payroll Services team, overseeing the end-to-end delivery of payroll services.
This role involves strategic and operational responsibilities, including driving and implementing the international MPS offering and roadmap within the SD Worx SAP organization, supporting the company's growth expectations.
Your Responsibilities:- Develop and implement strategic plans for the SAP international payroll practice in alignment with the organizational goals and OKRs.
- Direct and manage the SAP MPS Delivery Organization, ensuring payroll is processed timely, accurately, and in compliance with government regulations and contractual SLAs.
- Accountability for monthly leadership reporting across all countries and accounts, including reference ability, project status, change request targets, and missed SLA justifications.
- Manage all aspects of Payroll Service Delivery, including setting service standards, managing service quality, and managing costs.
- Ensure client confidential information is managed securely and proactively address any process gaps.
- Proactively identify opportunities for improvements and additional services that will best support our business growth.
- Maintain appropriate audit and control procedures and act as the control owner for SOX related to the SAP Payroll Delivery.
- Manage audits related to payroll and respond to any inquiries or discrepancies.
- Collaborate closely with technology teams to ensure all systems and integrations related to payroll are operating efficiently and accurately.
- Oversee the SAP Payroll Delivery support to the project team for the implementation and onboarding of new clients according to company standards.
- Serve as the escalation point of contact for clients regarding payroll services.
- Develop and maintain effective relationships with external payroll-related vendors.
- Collaborate with the Sales and Presales team during the sales process for new-new business and new-existing business, ensuring adherence of contract standards and liaising on opportunities for growth within the service offering.
- Responsible for the P&L of the international SAP Payroll Delivery Practice, driving efficiencies and contributing to company's OKRs.
- Responsible for people management, including recommendation of staffing, hiring, termination, and discipline, setting performance standards, and evaluating staff and staff development.
- Lead, mentor, and scale the SAP MPS Delivery Organization to meet the needs of our growing organization.
- Implement quality accreditations, including lean six sigma and certified payroll accreditations.
Bachelor's degree in Business Administration, Human Resources, Finance, or a related field. Master's degree preferred.
Minimum of 7-10 years of experience in International payroll service delivery management, with at least 3-5 years in a leadership role.
In-depth knowledge of SAP payroll systems and payroll processes.
Strong managerial and team building skills and demonstrated ability to motivate and empower direct and indirect reports to achieve international priorities.
Excellent organizational and problem-solving abilities.
Strong analytical and financial acumen.
Excellent communication and interpersonal skills.
Practical knowledge of the sales cycle.
Experience of successfully building and maintaining client relationships.
Ability to sell credible and profitable SAP Managed Payroll solutions with a professional attitude.
Ability to negotiate with senior-level customer contacts.
What We Offer:An attractive salary based on your experience and achievement.
The freedom to compose your personal benefit package.
Flexible working hours and working from home – everything is negotiable.
Learning opportunities through an individual development plan and professional training.
We welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, and stage of life.
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Global SAP MPS/BPO Director
hace 1 día
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