Customer Success Manager
hace 2 semanas
Job Description:
As a Customer Success Manager, you will play a crucial role in ensuring seamless collaboration between our organization and the Dental Support Organisation. Your primary objective will be to oversee the planning, coordination, and execution of initiatives that meet the demands of the DSO, while ensuring that the right teams are briefed, supported, and aligned.
Key Responsibilities:
- Collaborate with DSO stakeholders and internal teams to develop strategic plans that align with the objectives and priorities of both organizations.
- Understand and prioritize the demands of the DSO, ensuring that resources are allocated effectively to meet their needs while maximizing efficiency and profitability.
- Coordinate with cross-functional teams to ensure that they are adequately briefed on DSO requirements, providing guidance and support as needed to ensure alignment and understanding.
- Oversee the workflow between our organization and the DSO, identifying opportunities for improvement and implementing solutions to optimize processes and enhance collaboration.
- Monitor the progress of initiatives and projects related to the DSO partnership, identifying potential risks and barriers and implementing strategies to overcome them.
- Serve as the primary point of contact for the DSO commercial team, addressing any issues or concerns in a timely and effective manner.
- Help establish metrics and KPIs to track the performance of the DSO partnership, regularly assessing progress and identifying areas for improvement.
Requirements:
Critical Knowledge and Qualifications:
- University Degree
- Experience leading complex projects with commercial impact
Critical Skills/Technical Know-How:
- Ability to lead projects in a highly effective and independent manner, mobilizing teams to deliver on customer priorities and commercial impact
- Strong experience implementing processes
- Fluent in English and Spanish
Critical Experience:
- 5+ years of experience in account management
- 3+ years of experience in customer success
- Experience working in the Dental industry is a MUST
CRITICAL SUCCESS FACTORS AND KEY CHALLENGES:
- Mature personality able to deal with different stakeholders – with varying seniority, age, and nationality
- Global overview and understanding of Ormco/Envista business strategy
- Strong communication skills that will help connect and influence
Apply using an English CV only.
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