Salesforce Project Manager

hace 3 días


Sevilla, Sevilla, España Omega Crm A tiempo completo
Main Responsibilities

As a Project Manager at Omega CRM, you will be responsible for leading end-to-end CRM implementation processes, providing support in pre-sales tasks, and managing project progress to ensure deadlines, scope, and budget are met.

Key Duties
  • Provide solution design, estimation, planning, and assumptions for assigned accounts
  • Share client vision, objectives, and expectations with the project team
  • Assign and supervise team tasks, managing assignments, vacations, and absences during the project
  • Manage project progress, ensuring deadlines, scope, and budget are met
  • Facilitate change requests, ensuring all parties are informed of schedule and budget impacts
  • Provide visibility of project progress to the client and Customer Success Manager (CSM)
  • Lead follow-up meetings and steering committees
  • Alert operations management of potential deviations
  • Establish communication and risk mitigation plans
  • Monitor all incoming and outgoing project documentation
  • Ensure project deliverables adhere to quality standards
  • Lead project demos for the client
  • Lead the resolution of issues arising from project implementation
  • Lead the relationship and pursue customer satisfaction regarding the project
  • Ensure project objectives are met
  • Evaluate the project afterward and identify successful and unsuccessful project elements
  • Responsible for sending customer satisfaction surveys regarding the project
  • Identify potential Up & Cross-Selling opportunities for the account
  • Lead team retrospectives and identify potential internal improvements
  • Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills
Requirements
  • 5+ years of experience in PM roles
  • 3+ years participating in end-to-end CRM implementation processes
  • Experience working with agile methodologies (SCRUM, Jira, etc.)
  • Medium – high level of English
About Us

Our mission is to accelerate the business experience (BX) of our customers. Our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer Omnichannel Experiences in fields such as Customer Services, eCommerce, Analytics, or Marketing.

We target companies from different fields such as Retail, Life and Sciences, Manufacturing, Education, Non-Profit, and NGOs. We are one of the top 3 partners of Salesforce in Europe.

Our team is composed of more than 500 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what they do.

Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning Salesforce Consulting Partner.

Our priority is the well-being of the team.

We foster a collaborative culture, involved and supported by our company values: Talent, flexibility, commitment, and innovation. We bring them to everything we do. Together We Grow.



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