Salesforce Project Manager

hace 3 días


Sevilla, Sevilla, España Omega Crm A tiempo completo
Main Responsibilities

As a Project Manager at Omega CRM, you will be responsible for leading end-to-end CRM implementation processes, ensuring timely and within-budget delivery of projects. Your key duties will include:

  • Providing support in pre-sales tasks, such as solution design, estimation, planning, and assumptions.
  • Sharing client vision, objectives, and expectations with the project team.
  • Assigning and supervising team tasks, managing assignments, vacations, and absences during the project.
  • Managing project progress to ensure deadlines, scope, and budget are met.
  • Facilitating change requests to ensure all parties are informed of schedule and budget impacts.
  • Providing visibility of project progress to the client and Customer Success Manager (CSM).
  • Leading follow-up meetings and steering committees.
  • Alerting operations management of potential deviations.
  • Establishing communication and risk mitigation plans.
  • Monitoring all incoming and outgoing project documentation.
  • Ensuring project deliverables adhere to quality standards.
  • Leading project demos for the client.
  • Leading the resolution of issues arising from project implementation.
  • Leading the relationship and pursuing customer satisfaction regarding the project.
  • Ensuring project objectives are met.
  • Evaluating the project afterward and identifying successful and unsuccessful project elements.
  • Responsible for sending customer satisfaction surveys regarding the project.
  • Identifying potential Up & Cross-Selling opportunities for the account.
  • Leading team retrospectives and identifying potential internal improvements.
  • Participating in the development, training, and supervision of the assigned team, providing guidance to improve their skills.
Requirements

To be successful in this role, you will need:

  • 5+ years of experience in PM roles.
  • 3+ years participating in end-to-end CRM implementation processes.
  • Experience working with agile methodologies (SCRUM, Jira, etc.).
  • Medium – high level of English.
About Us

At Omega CRM, our mission is to accelerate the business experience (BX) of our customers. Our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer Omnichannel Experiences in fields such as Customer Services, eCommerce, Analytics, or Marketing. We target companies from different fields such as Retail, Life and Sciences, Manufacturing, Education, Non-Profit, and NGOs. We are one of the top 3 partners of Salesforce in Europe. Our team is composed of more than 500 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what they do.



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