Customer Success Manager

hace 3 semanas

Madrid, Madrid, España Sap Se A tiempo completo

About the Role:

We are seeking a highly skilled Customer Success Manager to join our SAP Academy for Customer Success team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships and innovative solutions.

Key Responsibilities:

  • Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support into the CSM role.
  • Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
  • Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells.
  • Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
  • Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field.

Requirements:

  • 2-5 years' work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management, or Business roles (e.g., Finance, Operations, Supply Chain).
  • Experience advising or driving complex global transformations.
  • Strong communication skills including fluency in English and Spanish; other local languages are a plus.
  • Proficient interpersonal skills including curiosity, effective listening skills, and professional presence.
  • Demonstrated ability to collaborate across diverse stakeholders and business functions.
  • Strong Business Acumen including demonstrated knowledge of business processes and/or industries.

About SAP Academy for Customer Success:

The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment.

This dynamic 10-month program strengthens the foundation for a successful career at SAP and will start on March 1st, 2025.

Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits.

SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations.

We are SAP SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively.

SAP is proud to be an equal-opportunity workplace and is an affirmative action employer.

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