Home Automation System Support Specialist in Lisbon
hace 2 días
Blu Selection is a global customer experience solution provider with over 75,000 multilingual employees in more than 50 countries. They are currently seeking a Technical Advisor for Home Automation Systems to join their team in Lisbon.
About the RoleThis position offers an exciting opportunity to provide support to customers and adapt the brand's voice and tone for various interactions. The ideal candidate will be able to respond to inbound requests, document relevant case information, and assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/social media channels.
Key Responsibilities- Provide support to customers by responding to inbound requests and documenting relevant case information.
- Assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/social media channels.
- Adapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/ecommerce reviews) channels.
To succeed in this role, you should have excellent communication skills, be proactive, and a team player. Additionally, you should be a native German speaker with a good level of English, looking for a job opportunity abroad. Sales/Commercial background and previous experience in Customer Service or credit recovery are pluses.
What We OfferWe offer a competitive salary package, including a gross monthly salary of €1100, plus a performance bonus of up to €100 per month, meal vouchers of €7.23 per workday, reimbursement of some transportation costs, and Private Health Insurance and dental plan after six months. If you live outside Portugal, we also offer reimbursement of initial flight ticket up to €400 after six months within the company, and 12 months of accommodation in a shared flat provided by the company.
About UsWe are a French startup founded in 2000, now leading a global brand with a presence in over 50 countries. Our growth and solution-oriented services are acknowledged by progressive brands and leading companies. We are committed to providing fully paid training, professional development, and career evolution opportunities to our employees.
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