Business Relationship Manager For Iberia

hace 4 semanas

Barcelona, Barcelona, España Schneider Electric A tiempo completo

Business Relationship Manager For Iberia

We are seeking a highly skilled Business Relationship Manager to join our team in Iberia. As a Business Relationship Manager, you will be responsible for managing relationships with all related Business Units in Country Iberia as the representative from Schneider Digital.

Key Responsibilities

  • Become the partner for the Business for all IT related topics in the country in relation with the processes of projects, services and equipment.
  • Represent Schneider Digital in the country in front of the Business Managers.
  • Establish sound relationships with functional key users and other key stakeholders (e.g., senior management, site management).
  • Manage our delivery partners for the country.
  • Ability to manage digital projects at local level, with the needed digital partners and business stakeholders.
  • Drive effective support processes, coordinating external and internal support teams.
  • Provide operational service support for local infrastructure and local applications.
  • Manage outsourcing partners in outsourced area.
  • Ensure the quality of support for Business.
  • Follow up on KPIs in line with SLAs and manage escalations when needed.
  • Identify trends, improvements or rationalization opportunities across the local application and infrastructure landscape.
  • Report IT results to country/site management.
  • Support country/site management to define their IT strategy and priorities.
  • Understand business processes evolution and focus the new demand to priority areas with major returns.
  • Contribute to defining and managing IT scenarios, acting as an integrator between business and IT issues.
  • Clarify needs expressed by key-users and transform user requests into demands understandable by partners.
  • Manage and challenge project demands from business.
  • Participate in various global projects by ensuring good local implementation and usage rate.
  • Follow and manage local project or enhancement realization.
  • Manage local IT cost evolution.

Requirements

  • Education: Academic degree in computer science from a technical university or an IT specialization from a business school or university.
  • Job Related Experience: Minimum 5 years of hands-on experience with operations and/or support in a fast-moving, highly-critical, enterprise application environment.
  • Solid understanding of ITIL best practices.
  • Significant experience and knowledge of systems design, application platforms, security and communications networks, and technical/user-related aspects of a personal computer environment.

What We Offer

  • Life insurance.
  • Health Insurance.
  • Enjoy all the benefits of Open Talent Market, our platform that connects you with job opportunities, projects and mentors: flexible hours, telework, sabbaticals, purchase leave, floating holidays, Global Family Leave Policy.
  • Recognize and be recognized through our StepUp program.
  • Club Schneider: discounts on products and services throughout Spain.
  • Wellness: medical service, wellbeing laboratories, activities per workplace, gyms in different sites, etc.

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