Senior Customer Success Consultant

hace 5 días

Barcelona, Barcelona, España NielsenIQ A tiempo completo
About This Role

We are seeking a highly skilled and experienced Senior Customer Success Consultant to join our team at NielsenIQ. As a key member of our Customer Success team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.

Key Responsibilities
  1. Client Onboarding and Training: Set up clients on our analytics and insights services, and conduct tactical client training for Guided Analytics and NielsenIQ tools such as Connect Express and Discover.
  2. Category Expertise: Develop in-depth knowledge of client industries, categories, and key market trends to provide valuable insights and recommendations.
  3. Insight Delivery: Create and present analyses based on rigorous data analysis, leveraging multiple data sources, sound business understanding, and commercial awareness.
  4. Workload Management and Prioritization: Manage workload independently, prioritize client commitments alongside internal commitments, and maintain clear communication pathways with key stakeholders.
Requirements
  1. Engaging Presentation Skills: Excellent verbal and written communication skills, with the ability to present complex information in a clear and concise manner.
  2. Strong Analytical Skills: Confident numerically, with the ability to analyze data and provide actionable recommendations.
  3. Time Management and Prioritization: Proven track record of delivering projects on time, with excellent time management and prioritization skills.
  4. Business Acumen: Strong understanding of the FMCG industry and trends, with the ability to leverage tools such as Microsoft Excel and PowerPoint.
  5. Language Skills: Native in Spanish and good level of English.
About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We provide the most complete and trusted view of consumers and markets in 90 countries, covering 90% of the world's population.

What We Offer
  1. Career Development: Opportunities for career growth and development, with a focus on employee learning and development.
  2. Flexible Working Environment: Hybrid working mode combining working from home, office, and visiting clients.
  3. Employee Benefits: Comprehensive benefits package, including flexible working environment, volunteer time off, LinkedIn Learning, and Employee-Assistance-Program (EAP).

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