Digital Card Solution Expert
hace 7 días
At Entrust France S.A.S., we rely on innovative individuals who drive solutions for a more connected, mobile, and secure world. Our technologies and expertise serve and safeguard citizens, employees, and consumers in over 150 countries.
About UsWe believe securing identities is most effective when we value all identities. We foster diversity and inclusion to ensure the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups, we encourage all individuals to respect and accept one another.
Job OverviewIn this role, the Digital Card Solution Expert will be the technical trusted advisor for customers onboarding with the Entrust Digital Card Solution (DCS). As part of the Entrust Professional Services team, you will be involved in the overall lifecycle of customer onboarding, from initial assessment to go-live phase. You will act as the interface between Entrust and its customers, using both IT and business skills to implement tailored solutions in their business processes.
You will collaborate with sales and pre-sales teams to assess customer requirements and partner with R&D and product management to provide feedback for continuous improvement. This technical and customer-facing role requires successful customer onboarding.
Responsibilities- Be the technical trusted advisor to Customers during the implementation phase.
- Assist Customers in developing, integrating, deploying, and installing DCS products in their environment.
- Collaborate with project managers to deliver projects to Customers in a timely manner.
- Support project managers on the technical aspects of projects.
- Lead the resolution of Customers' deployment issues during the project phase.
- Coordinate escalation to Product and R&D as appropriate.
- Operate within the helpdesk software, updating tickets and generating knowledge base articles.
- Provide Customers training and support on the integration of SDK & APIs in a mobile/web banking application.
- Design user manuals and project-specific training materials.
- Configure customer environments in the Entrust cloud.
- Propose improvements to implementation processes and tools.
We offer an estimated salary range of €60,000 - €90,000 per annum, depending on experience and location. We prioritize work-life balance and offer opportunities for professional growth and development.
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