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Digital Sales Account Manager
hace 2 meses
Softwareone Deutschland is a leading global software and cloud solutions provider that is redefining how organizations build, buy, and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – Softwareone Deutschland unlocks the value of technology.
The company's 9,200 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in ninety countries. Headquartered in Switzerland, Softwareone Deutschland is listed on the SIX Swiss Exchange under the ticker symbol SWON.
Job SummaryWe are seeking an exceptional Digital Sales Account Manager to join our South EMEA team. As a key member of our global team, you will play a pivotal role in driving our revenue growth by building and maintaining strong relationships with SME clients, managing relationships, and ensuring exceptional service delivery.
Key Responsibilities:- Client Relationship Management: Build and maintain trust-based relationships with SME clients, understanding their needs and goals.
- Service Delivery: Act as the primary contact for digital service inquiries, coordinating with internal teams to meet client needs.
- Renewal Strategy: Develop and execute renewal strategies tailored to each client, leading negotiations to secure contract renewals.
- Escalation Resolution: Address and resolve post-sales issues, collaborating with cross-functional teams to troubleshoot problems.
- Account Coverage: Maintain a comprehensive understanding of clients' business landscapes, identifying opportunities for growth.
- Data-driven Sales: Utilize data insights and market intelligence to drive sales motions, identify upsell opportunities, and execute targeted sales campaigns.
- Performance Analysis: Monitor and analyze performance metrics to improve account management processes and sales strategies.
- Client Advocacy: Represent client interests within the organization, championing client success stories to drive referrals and testimonials.