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Housekeeping Operations Manager
hace 2 meses
Job Title: Assistant Housekeeping Manager
Job Summary:
We are seeking an experienced Assistant Housekeeping Manager to join our pre-opening team at Ennismore's SLS Barcelona. As a key member of our housekeeping department, you will be responsible for overseeing the daily operations and ensuring exceptional guest satisfaction.
Key Responsibilities:
- Assist the Housekeeping Manager in overseeing the overall operation of the housekeeping department, including third-party companies.
- Control and manage the department's budget and financial closure.
- Ensure all departmental service standards and sequences of service are upheld.
- Work collaboratively with housekeeping partners, front office, and engineering teams.
- Maintain a close relationship with the Front Office and Engineering Team.
- Ensure guest satisfaction by addressing issues promptly and providing excellent communication.
- Maintain proper inventory levels and manage cost per room for supplies.
- Plan, assign work, and establish performance and development goals for employees.
- Provide mentoring, coaching, and regular feedback to improve employee performance.
- Supervise laundry operations and ensure public areas, guest rooms/suites, equipment, and linens are clean and in good repair.
- Support in handling complaints and special requests from guests, VIPs, and repeat visitors.
- Ensure staff is properly trained and equipped to carry out job duties.
- Promote teamwork and quality service through daily communication and coordination with other department managers.
Requirements:
- Minimum of 3 years of housekeeping experience, preferably in an upscale or lifestyle brand hotel.
- Previous experience with pre-opening of a hotel is a plus.
- Someone who understands, celebrates, and embodies the SLS brand values.