Housekeeping Operations Manager

hace 4 semanas

Barcelona, Barcelona, España Sls Barcelona A tiempo completo
Housekeeping Manager Role at SLS Barcelona

We are seeking an experienced Housekeeping Manager to join our pre-opening team at SLS Barcelona. As a key member of our housekeeping department, you will be responsible for supervising the overall operation of the housekeeping team.

Key Responsibilities:
  • Assist the Housekeeping Manager in daily operations and department management, including third-party companies.
  • Control budget and monthly financial closure of department costs.
  • Ensure all departmental service standards and sequences of service are being upheld.
  • Work collaboratively with housekeeping partners on a day-to-day basis.
  • Maintain a close relationship with the Front Office and Engineering Team.
  • Ensure guest satisfaction and address guest issues as they arise.
  • Maintain proper inventory levels and manage cost per room for supplies.
  • Support in managing day-to-day staffing requirements.
  • Plan, assign work, and establish performance and development goals for employees.
  • Provide mentoring, coaching, and regular feedback to help manage conflict and improve employee performance.
  • Check public areas, guest rooms/suites, equipment, and linens for cleanliness and report areas for improvement.
  • Supervise laundry operations.
  • Support in handling complaints and special requests from guests, VIPs, and repeat visitors.
  • Ensure staff is properly trained and has the tools and equipment to carry out job duties.
  • Promote teamwork and quality service through daily communication and coordination with other department managers.
  • May assist with deep cleaning projects and/or assist housekeeping staff during high-volume periods.

Requirements:
  • Minimum of 3 years of housekeeping experience, preferably in an upscale or lifestyle brand hotel.
  • Previous experience with pre-opening of a hotel is a plus.
  • Someone who understands, celebrates, and embraces the SLS brand values.
  • Proven team leader with a high level of energy and motivation.
  • Ability to multitask, work in a fast-paced environment, meet deadlines, and have a high level of attention to detail.
  • Excellent verbal and written communication skills.

Language Skills:
  • Fluent in Spanish and English.

What We Are Looking For:
  • You make people feel good – your team, guests, and colleagues alike.

  • You make a positive impact.

  • You are an excellent relationship builder, confident in working with other teams and leaders.
  • You take ownership of important issues, solve problems, and make effective decisions.
  • You learn quickly and adapt to SLS's unique culture.

  • You are humble and open to ideas.

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