Technical Support Specialist
hace 18 horas
We are a fast-growing company leading the vacation rental industry with innovative software, raising $30M to empower property owners and managers to efficiently manage and market their rental businesses online. Our international team of over 350 people from more than 60 different nationalities is founded in the heart of sunny Barcelona.
Job DescriptionThis Technical Support Specialist role at Lodgify will focus on troubleshooting and resolving issues with computers, software, and other related technologies to maintain and improve the working environment of internal users. Direct support for employees and helping them achieve their best work with reliable and efficient technology is key.
Main Responsibilities- Handle IT support requests from internal employees
- Endpoint management through Jumpcloud
- Laptop, mobile and IOT device troubleshooting
- Third party software administration (Google Workspace, MS Office, Slack, Notion, etc)
- User account management (Google Workspace, Jumpcloud)
- Device provisioning using the Asset Management System
- Password management and administration through Keeper
- VoIP phone system maintenance (3CX)
- Video conferencing support (Google Meet, Airtame)
- Technical documentation in our wiki in Notion
- Define software and hardware specifications in response to user requirements
- Identify and propose areas to maximise user experience and productivity in the working environment
To succeed in this role, you should have:
- Undergraduate or Degree in computer science/engineering or other related field
- Familiar with IT support concepts
- Good technical knowledge of Operating Systems (Windows, MAC, and Linux), computer hardware, and networking with hands-on troubleshooting experience
- Able to read and understand technical manuals and process documentation
- Strong problem-solving skills with the ability to research and troubleshoot complex IT-related issues
- Ability to translate and demonstrate complex technical solutions to non-technical users
- Proven team-working skills by working in a collaborative environment
- Strong customer service focus
- Good communication skills in English, both written and verbal
- Strong organisational skills with the ability to efficiently prioritise and execute tasks
We offer:
- A paid internship that values your skills and potential
- The tools for your daily tasks—awesome computers and gadgets included
- A great culture & working environment with an international team of over 60 different nationalities
- You'll be guided by a mentor during your internship to support your learning process
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