Housekeeping Operations Manager
hace 6 días
About the Role:
This is a leadership position within the Housekeeping Department at SLS Barcelona, responsible for assisting the Housekeeping Manager in all daily operations and overall department management.
Key Responsibilities:
- Assist the Housekeeping Manager in managing the department's daily operations, including third-party companies.
- Oversee the control of budget and monthly financial closure of department costs.
- Ensure all departmental service standards and sequences of service are upheld, maintaining a high level of quality and cleanliness.
- Collaborate with all housekeeping partners on a day-to-day basis to ensure seamless operations.
- Maintain a close relationship with the Front Office and Engineering Team to ensure effective communication and coordination.
- Address guest issues promptly and provide excellent customer service to ensure guest satisfaction.
- Manage inventory levels, controlling costs per room for supplies, and maintain a high level of efficiency.
- Support in managing day-to-day staffing requirements, including planning, assigning work, and establishing performance and development goals for employees.
- Provide mentoring, coaching, and regular feedback to help manage conflict and improve employee performance.
- Conduct regular inspections to ensure public areas, guest rooms/suites, equipment, and linens are clean and in good repair.
- Supervise laundry operations to ensure high standards of cleanliness and efficiency.
- Support in handling complaints and special requests of guests, VIPs, and repeat visitors to achieve complete guest satisfaction.
- Ensure staff is properly trained and has the tools and equipment to carry out job duties effectively.
- Promote teamwork and quality service through daily communication and coordination with other department managers.
- Assist with deep cleaning projects and/or assist housekeeping staff during high volume periods as needed.
Requirements:
- Minimum of 3 years of housekeeping experience, preferably in an upscale or lifestyle brand hotel.
- Previous experience with the pre-opening of a hotel is a significant advantage.
- Someone who understands, celebrates, and embodies the SLS brand values.
- Proven team leader with a high level of energy and motivation, natural at managing and inspiring others.
- Ability to multitask, work in a fast-paced environment, meet deadlines, and have a high-level attention to detail.
- Excellent verbal and written communication skills. Fluency in Spanish and English is required.
- Ability to make people feel valued - your team, guests, and colleagues alike.
- Excellent relationship builder, confident in working with other teams and leaders.
- Ability to take ownership of important issues, solve problems, and make effective decisions.
- Quick learner who can adapt to SLS's unique culture.
- Humble and open to ideas, leaving ego at the door to help get things done.
- Willingness to do things differently and try (almost) everything once.
- Desire to be part of a team that works hard, supports each other, and has fun along the way.
What We Offer:
- The opportunity to join an innovative, fast-growing, international group committed to building a global brand.
- The chance to challenge the norm and work in a creative and rewarding environment.
- Become part of a passionate team creating great hospitality experiences.
- A competitive package and plenty of opportunity for development.
- Excellent discounts across the entire Ennismore family of brands.
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