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Housekeeping Operations Manager

hace 2 meses

Barcelona, Barcelona, España Sls A tiempo completo

Job Summary

We are seeking an experienced Housekeeping Operations Manager to join our pre-opening team at SLS Barcelona. As a key member of our housekeeping department, you will be responsible for overseeing the daily operations and ensuring exceptional guest satisfaction.

Key Responsibilities

  • Assist the Housekeeping Manager in daily operations and department management, including third-party vendors.
  • Control and manage departmental budgets and financial reports.
  • Ensure all departmental service standards and sequences of service are upheld.
  • Collaborate with housekeeping partners and other departments to maintain a high level of service.
  • Maintain a close relationship with the Front Office and Engineering Team.
  • Address guest issues and provide prompt correspondence as needed.
  • Maintain proper inventory levels and manage cost per room for supplies.
  • Support in managing day-to-day staffing requirements.
  • Plan, assign work, and establish performance and development goals for employees.
  • Provide mentoring, coaching, and regular feedback to employees.
  • Check public areas, guest rooms/suites, equipment, and linens for cleanliness and maintenance.
  • Supervise laundry operations.
  • Support in handling complaints and special requests from guests, VIPs, and repeat visitors.
  • Ensure staff is properly trained and equipped to perform job duties.
  • Promote teamwork and quality service through daily communication and coordination with other department managers.
  • Assist with deep cleaning projects and/or assist housekeeping staff during high-volume periods.

Requirements

  • Minimum of 3 years of housekeeping experience, preferably in an upscale or lifestyle brand hotel.
  • Previous experience with pre-opening of a hotel is a plus.
  • Proven team leader with a high level of energy and motivation.
  • Ability to multitask, work in a fast-paced environment, meet deadlines, and have a high-level attention to detail.
  • Excellent verbal and written communication skills.
  • Fluent in Spanish and English.