Valentino Client Service Expert

hace 3 semanas


Madrid, Madrid, España Valentino A tiempo completo

Role Overview:

We are seeking a highly motivated Client Advisor to join our team at Valentino's boutique in ECI Madrid. As a Client Advisor, you will be responsible for delivering exceptional customer service and creating a personalized experience for our clients.

Key Responsibilities:

  • Master the client journey and create customer emotion and desire
  • Engage existing and prospect clients as per weekly plan defined by store management
  • Deliver the Valentino Couture service in an impeccable way in every phase
  • Focus on development and retention of existing clients, recruitment of new and potential ones
  • Actively participate in sales in partnership and OTO appointment routine

Operations and Visual:

  • Deal with all sales and after-sales activities
  • Ensure product good maintenance, replenishment on the floor
  • Liaise with the in-store visual to follow display guidelines
  • Verify and report all relevant information to store management

Requirements:

  • Retail experience
  • Excellent interpersonal and effective communication skills
  • Fluency in English is essential, second language is preferred
  • Be a team player with a pro-active attitude
  • High fashion knowledge

About Valentino:

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. We value results-oriented individuals who have a willingness to learn, are always up-to-date on fashion trends, and have a strong interest in our brand and our product.



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