Valentino Client Service Specialist
hace 2 semanas
Key Responsibilities:
• Manage the client experience from start to finish, creating desire and excitement around our brand.
• Build lasting relationships with both existing and new clients, focusing on client loyalty and recruitment.
Sales:
• Meet and exceed sales goals by applying up-selling, cross-selling, and clienteling techniques.
• Participate in one-to-one appointments and other sales opportunities like walk-ins and phone consignment.
Operations & Visual Merchandising:
• Handle all sales and after-sales activities, including returns, repairs, and product maintenance.
• Ensure the sales floor is well-stocked and aligned with visual merchandising guidelines.
Brand Representation:
• Embody the brand's values and ethos, enhancing the customer experience through storytelling and emotional engagement.
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