Valentino Client Experience Specialist
hace 3 semanas
Job Summary:
We are seeking a highly motivated Client Advisor to join our team at Valentino's boutique in ECI Madrid. As a Client Advisor, you will be responsible for delivering exceptional customer service, creating an exclusive experience for our clients, and driving sales growth.
Key Responsibilities:
- Master the client journey, creating customer emotion and desire
- Engage existing and prospect clients as per weekly plan defined by store management
- Deliver the Valentino Couture service in an impeccable way in every phase
- Focus on development and retention of existing clients, recruitment of new and potential ones
- Actively participate in sales in partnership and oto appointment routine
Operations and Visual:
- Deal with all sales and after-sales activities, including boutique returns, end-of-season, customer returns, repairs, and complaints
- Ensure product good maintenance, replenishment on the floor
- Liaise with the in-store visual to follow display guidelines
- Verify and report all relevant information to store management
Qualifications:
- Retail experience
- Excellent interpersonal and effective communication skills
- Fluency in English is essential, second language is preferred
- Be a team player with a pro-active attitude
- High fashion knowledge
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
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