Valentino Client Experience Specialist

hace 3 semanas


Madrid, Madrid, España Valentino A tiempo completo

Job Summary:

We are seeking a highly motivated Client Advisor to join our team at Valentino's boutique in ECI Madrid. As a Client Advisor, you will be responsible for delivering exceptional customer service, creating an exclusive experience for our clients, and driving sales growth.

Key Responsibilities:

  • Master the client journey, creating customer emotion and desire
  • Engage existing and prospect clients as per weekly plan defined by store management
  • Deliver the Valentino Couture service in an impeccable way in every phase
  • Focus on development and retention of existing clients, recruitment of new and potential ones
  • Actively participate in sales in partnership and oto appointment routine

Operations and Visual:

  • Deal with all sales and after-sales activities, including boutique returns, end-of-season, customer returns, repairs, and complaints
  • Ensure product good maintenance, replenishment on the floor
  • Liaise with the in-store visual to follow display guidelines
  • Verify and report all relevant information to store management

Qualifications:

  • Retail experience
  • Excellent interpersonal and effective communication skills
  • Fluency in English is essential, second language is preferred
  • Be a team player with a pro-active attitude
  • High fashion knowledge

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.



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