Junior Production Support Manager

hace 3 semanas

Barcelona, Barcelona, España Mytheresa A tiempo completo

Job Title: Junior Production Support Manager

Job Summary:

We are seeking a highly motivated and detail-oriented Junior Production Support Manager to join our team at Mytheresa. As a key member of our Production Support team, you will be responsible for identifying customer-driven issues and translating them into improvements for our digital web applications.

Key Responsibilities:

  • Assist in identifying customer-driven issues and translating them into improvements for all digital web applications at Mytheresa.
  • Support as the first point of contact for internal stakeholders, managing incoming issues and requirements for our digital product applications.
  • Help set up, test, and verify promotions for our customers within our promotion engine.
  • Monitor e-commerce and infrastructure KPIs using our monitoring systems, and support the team in initiating further actions and processes to understand the implications between issues and their impact on Mytheresa customers.
  • Contribute to improving customer satisfaction by understanding, prioritizing, and estimating the impact of issues on both customers and the business.
  • Assist as a proactive incident manager, ensuring transparent communication within our emergency channels.
  • Be part of the on-call rotation, which means being available outside of working hours for any incidents that might occur.
  • Help ensure high product quality by participating in periodic tests on all Mytheresa products.
  • Work with various sub-teams within shop management, such as web analysis, product management, and user experience, to create a customer-centered shopping experience.

Requirements:

  • Bachelor's or higher degree in technical, commercial studies, or a comparable field.
  • Some experience in a support role, ideally in e-commerce or related to digital projects, is a plus.
  • Passionate about evaluating and solving problems with attention to detail.
  • Eager to continuously learn and broaden your knowledge.
  • Hands-on, service-oriented, and customer-driven.
  • Strong written and verbal communication skills.
  • Experience with JIRA and Confluence is a plus.
  • Fluent in English.

What We Offer:

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
  • Mobile office with up to 40% of your total contracted hours (job and position permitting)
  • 10 days/year of mobile office abroad in EU-countries (job and position permitting)
  • Language & e-learning courses
  • Staff discount of up to 30%
  • Flexible remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería))
  • Discounted membership for selected sports platforms & gyms
  • Private health insurance
  • Access to LinkedIn Learning
  • Individual support on mental health & well-being
  • Social Day
  • Employee Share Purchase Plan

About Us:

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.

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