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Junior Production Support Manager
hace 2 meses
Job Title: Junior Production Support Manager
We are seeking a highly motivated and detail-oriented Junior Production Support Manager to join our team in Barcelona. As a key member of our Production Support team, you will play a crucial role in ensuring the smooth operation of our digital web applications.
Key Responsibilities:
- Assist in identifying customer-driven issues and translating them into improvements for our digital web applications.
- Support internal stakeholders as the first point of contact for incoming issues and requirements.
- Help set up, test, and verify promotions for our customers within our promotion engine.
- Monitor e-commerce and infrastructure KPIs using our monitoring systems.
- Contribute to improving customer satisfaction by understanding, prioritizing, and estimating the impact of issues.
- Assist as a proactive incident manager, ensuring transparent communication within our emergency channels.
- Participate in periodic tests on all Mytheresa products to ensure high product quality.
Requirements:
- Bachelor's or higher degree in technical, commercial studies, or a comparable field.
- Some experience in a support role, ideally in e-commerce or related to digital projects.
- Passionate about evaluating and solving problems with attention to detail.
- Eager to continuously learn and broaden your knowledge.
- Strong written and verbal communication skills.
What We Offer:
- Up to 32 days of holiday, depending on the length of service.
- Mobile office with up to 40% of your total contracted hours.
- 10 days/year of mobile office abroad in EU-countries.
- Language & e-learning courses.
- Staff discount of up to 30%.
About Mytheresa:
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
We are a fast-growing company with over 1,900 employees from over 100 countries. We value diversity and inclusion, and we are committed to creating a strong and inclusive team.
