Junior Production Support Manager
hace 2 semanas
We are seeking a highly skilled Junior Production Support Manager to join our team in Barcelona. As a key member of our Production Support team, you will be responsible for identifying customer-driven issues and translating them into improvements for our digital web applications.
Key Responsibilities- Assist in identifying customer-driven issues and translating them into improvements for our digital web applications.
- Support as the first point of contact for internal stakeholders, managing incoming issues and requirements for our digital product applications.
- Help set up, test, and verify promotions for our customers within our promotion engine.
- Monitor e-commerce and infrastructure KPIs using our monitoring systems, and support the team in initiating further actions and processes to understand the implications between issues and their impact on our customers.
- Contribute to improving customer satisfaction by understanding, prioritizing, and estimating the impact of issues on both customers and the business.
- Assist as a proactive incident manager, ensuring transparent communication within our emergency channels.
- Be part of the on-call rotation, which means being available outside of working hours for any incidents that might occur.
- Help ensure high product quality by participating in periodic tests on all our products.
- Work with various sub-teams within shop management, such as web analysis, product management, and user experience, to create a customer-centered shopping experience.
- Bachelor's or higher degree in technical, commercial studies, or a comparable field.
- Some experience in a support role, ideally in e-commerce or related to digital projects, is a plus.
- Passionate about evaluating and solving problems with attention to detail.
- Eager to continuously learn and broaden your knowledge.
- Hands-on, service-oriented, and customer-driven.
- Strong written and verbal communication skills.
- Experience with JIRA and Confluence is a plus.
- Fluent in English.
- Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
- Mobile office with up to 40% of your total contracted hours (job and position permitting)
- 10 days/year of mobile office abroad in EU-countries (job and position permitting)
- Language & e-learning courses
- Staff discount of up to 30%
- Flexible remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería))
- Discounted membership for selected sports platforms & gyms
- Private health insurance
- Access to LinkedIn Learning
- Individual support on mental health & well-being
- Social Day
- Employee Share Purchase Plan
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since our inception, we have been committed to creating a strong, diverse, and inclusive team. For us, your expertise and motivation matter more than your individual walk of life. We ensure a fast and equal hiring process.
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