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Junior Production Support Manager

hace 2 meses


Barcelona, Barcelona, España Mytheresa A tiempo completo

Job Title: Junior Production Support Manager

We are seeking a highly motivated and detail-oriented Junior Production Support Manager to join our team in Barcelona. As a key member of our Production Support team, you will play a crucial role in ensuring the smooth operation of our digital web applications.

Key Responsibilities:

  • Assist in identifying customer-driven issues and translating them into improvements for our digital web applications.
  • Support internal stakeholders as the first point of contact for incoming issues and requirements.
  • Help set up, test, and verify promotions for our customers within our promotion engine.
  • Monitor e-commerce and infrastructure KPIs using our monitoring systems.
  • Contribute to improving customer satisfaction by understanding, prioritizing, and estimating the impact of issues.
  • Assist as a proactive incident manager, ensuring transparent communication within our emergency channels.
  • Participate in periodic tests on all Mytheresa products to ensure high product quality.

Requirements:

  • Bachelor's or higher degree in technical, commercial studies, or a comparable field.
  • Some experience in a support role, ideally in e-commerce or related to digital projects.
  • Passionate about evaluating and solving problems with attention to detail.
  • Eager to continuously learn and broaden your knowledge.
  • Strong written and verbal communication skills.

What We Offer:

  • Up to 32 days of holiday, depending on the length of service.
  • Mobile office with up to 40% of your total contracted hours.
  • 10 days/year of mobile office abroad in EU-countries.
  • Language & e-learning courses.
  • Staff discount of up to 30%.

About Mytheresa:

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

We are a fast-growing company with over 1,900 employees from over 100 countries. We value diversity and inclusion, and we are committed to creating a strong and inclusive team.