Sales Training Specialist

hace 3 días

Madrid, Madrid, España Pandora West Africa A tiempo completo
About the Role

We are seeking a highly skilled Sales Training Specialist to join our team in Madrid, Spain. As a Sales Training Specialist, you will be responsible for providing on-the-job coaching and support to store staff, as well as collaborating closely with Regional Sales Managers (RSMs) and District Sales Managers (DSMs) to improve key performance indicators (KPIs) and enhance overall team performance.

Key Responsibilities
  • Conduct on-the-job coaching and mentoring to store staff to improve sales performance and customer engagement.
  • Collaborate with RSMs to identify areas for improvement and develop action plans to address them.
  • Provide guidance and support to RSMs in implementing strategies to enhance store performance.
  • Partner with DSMs to assess team performance and identify opportunities for improvement.
  • Work in tandem with DSMs to implement initiatives aimed at driving KPI improvement and enhancing overall team effectiveness.
  • Collaborate closely with the merchandising, marketing, visual merchandising, and operations departments to align training objectives with broader business goals.
  • Develop and implement training programs to enhance sales skills and knowledge of store staff.
  • Conduct training sessions and workshops to educate store staff on sales techniques, product knowledge, and customer service.
  • Monitor and evaluate the effectiveness of training programs and make recommendations for improvement.
Requirements
  • Strong experience in on-the-ground training, leading in-person training sessions and managing training projects.
  • Fluent in Spanish and English.
  • Portuguese or French are a plus.
  • Knowledge of Canva is a plus.
  • Expert on MS Office (PowerPoint, Excel, Word).
About Pandora

Pandora is the world's largest jewelry brand. We design, manufacture, and market hand-finished jewelry made from high-quality materials at affordable prices. Our jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,600 concept stores. We are committed to leadership in sustainability and have set science-based targets to reduce greenhouse gas emissions by 50% across our own operations and value chain by 2030.

We believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people's loves. We dedicate ourselves to fostering, cultivating, and preserving a culture of inclusion and diversity where everyone feels respected and valued.

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