Customer Service Representative
hace 2 días
We are seeking a skilled Customer Service Representative to join our team at CPM International. As a key member of our support staff, you will be responsible for providing exceptional customer service to clients worldwide.
Job SummaryThis is a part-time position with a temporary contract lasting three months, with a one-month probation period. The role involves working 35 hours per week, Monday to Friday, from 3:00 pm to 12:00 am.
Key Responsibilities- Provide excellent customer service to clients via telephone, email, chat, and social media.
- Analyze customer queries and offer individual solutions in a skilful and professional manner.
- Develop a sound understanding of the products and services offered by our client, New Balance.
- Work collaboratively with customers to answer product information requests and resolve queries.
To be successful in this role, you will need:
- A fluent level of English with exceptional grammar and spelling skills.
- A genuine passion for delivering outstanding customer service.
- The ability to deal with sensitive calls with empathy.
- Strong administrative skills with a keen eye for detail.
We offer a competitive salary of €18,000.00 gross per year, as well as a range of benefits including:
- Top performance incentives.
- 24 calendar days of paid annual leave.
- Paid bank holidays.
- A hybrid working arrangement with 4 days per month spent in the office.
- Ongoing training and development opportunities.
CPM International is a global company with a presence in over 30 countries. We pride ourselves on our commitment to diversity and inclusion, and our accessible workplace fosters an environment where everyone can thrive.
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