Customer Service Representative

hace 2 días


Barcelona, Barcelona, España Cpm International A tiempo completo

We are seeking a skilled Customer Service Representative to join our team at CPM International. As a key member of our support staff, you will be responsible for providing exceptional customer service to clients worldwide.

Job Summary

This is a part-time position with a temporary contract lasting three months, with a one-month probation period. The role involves working 35 hours per week, Monday to Friday, from 3:00 pm to 12:00 am.

Key Responsibilities
  • Provide excellent customer service to clients via telephone, email, chat, and social media.
  • Analyze customer queries and offer individual solutions in a skilful and professional manner.
  • Develop a sound understanding of the products and services offered by our client, New Balance.
  • Work collaboratively with customers to answer product information requests and resolve queries.
Requirements

To be successful in this role, you will need:

  • A fluent level of English with exceptional grammar and spelling skills.
  • A genuine passion for delivering outstanding customer service.
  • The ability to deal with sensitive calls with empathy.
  • Strong administrative skills with a keen eye for detail.
Benefits

We offer a competitive salary of €18,000.00 gross per year, as well as a range of benefits including:

  • Top performance incentives.
  • 24 calendar days of paid annual leave.
  • Paid bank holidays.
  • A hybrid working arrangement with 4 days per month spent in the office.
  • Ongoing training and development opportunities.
About Us

CPM International is a global company with a presence in over 30 countries. We pride ourselves on our commitment to diversity and inclusion, and our accessible workplace fosters an environment where everyone can thrive.



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