Customer Support Specialist

hace 12 horas


Málaga, Málaga, España Tkh Security A tiempo completo
Job Description

We are seeking a highly skilled and customer-focused Field Service Technician to join our team at TKH Security. As a key member of our support team, you will provide on-site and remote technical assistance to clients across Europe, LATAM, and MENA.

Key Responsibilities:
  • Provide first-level and second-level technical support via phone, email, chat, and in-person
  • Travel to client locations within Spain to deliver hands-on technical support, installation, configuration, and troubleshooting of parking systems
  • Occasionally travel to other European countries for client support as needed
  • Diagnose and resolve hardware, software, and network-related issues using your CCNA-level knowledge
Client Interaction:

You will guide clients through technical solutions, ensuring clear and effective communication in both Spanish and English. You will also collaborate with on-site teams to ensure the successful deployment, integration, and maintenance of our parking products.

Technical Expertise:

You will maintain an in-depth understanding of our parking products and related technologies, staying current with updates and industry trends. You will assist in testing and validating new product features, software updates, and hardware integrations, both remotely and on-site.

Requirements:
  • Bachelor's degree in a relevant field (e.g., computer science, electronics engineering)
  • CCNA certification
  • Fluent in Spanish and English
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
Salary and Benefits:

The estimated salary for this role is €50,000 per annum, plus benefits including health insurance, paid time off, and opportunities for professional growth and development.

This role is based in Málaga, Spain, with occasional travel to other European countries. If you are a motivated and experienced Field Service Technician looking for a challenging and rewarding opportunity, please submit your application.



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