Swedish Language Service Manager Position in Lisbon
hace 1 mes
Key Responsibilities:
1. Conduct Service Management Reviews with key client stakeholders to ensure services and performance align with business plans.
2. Coordinate regular contract reviews and capture areas for possible changes or updates.
3. Manage customer relationships and ensure overall customer health through regular reviews.
4. Handle customer enablement duties such as training, access requests, and ongoing customer needs.
5. Manage service level assessments, reporting, and analysis.
6. Review Key Performance Indicators (KPIs) and provide action plans.
7. Seek areas for process enhancements and drive improved performance.
8. Provide accurate, timely, and professional reports to senior management.
9. Participate in business meetings and contribute to day-to-day improvements.
Requirements:
1. Bachelor's or Master's degree in a related field.
2. Proficiency in PowerPoint, Excel, Outlook, Word, and Microsoft Teams.
3. Professional Certifications ITIL V3/v4 and CISCO CSM.
4. Strong communication skills.
5. Creativity and innovation.
6. Adaptability and flexibility.
7. Strategic vision.
8. Ability to develop others and themselves.
9. Organizational awareness.
10. Conceptual thinking and problem solving.
11. Effective action management.
12. Business planning and resource management.
13. Financial and budgeting management.
About the Company:
Nordicjobsworldwide offers a permanent contract, competitive salary, private health and life insurance from day one, Monday to Friday working hours, on-site work module, and meal allowance on card/voucher.
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