Customer Service Representative in Lisbon
hace 4 semanas
Role Overview
We are seeking a highly skilled CUSTOMER SERVICE AGENT to join our team at Blu Selection in Lisbon. As a Customer Service Agent, you will be the primary point of contact for our customers, providing exceptional support and assistance via email, phone, and live chat.
Responsibilities
- Assist customers with their requests and queries in a timely and professional manner.
- Collect and update customer data to ensure accurate records.
- Provide product information to customers, including subscription, payment, and technical requirements.
- Ensure excellent customer satisfaction by responding in an appropriate and friendly manner.
Requirements
- Possess EU citizenship or a valid residency card.
- Have a native level of French and a good level of English.
- Understand the value and impact of excellent customer experience.
- Be enthusiastic about new technologies and willing to learn.
- Have strong communication and interpersonal skills.
Perks and Benefits
- A fixed-term contract renewable every year.
- Full-time employment with 40 hours/week and rotative shifts.
- Salary conditions: 1040€ gross/month (including free accommodation) or 1240€ gross/month (without accommodation).
- Relocation package for international candidates, including reimbursement of initial flight expenses, airport pick-up, and yearly two-way flight ticket back to the home country.
- Private health insurance, free Portuguese lessons, cooking classes, sports activities, and social events.
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