IT Support Specialist

hace 4 días

Sevilla, Sevilla, España solera A tiempo completo

About the Role

Solera is a global leader in data and software services, striving to transform every touchpoint of the vehicle lifecycle into a connected digital experience. We provide products and services to protect life's other most important assets: our homes and digital identities. As a Technical Support Specialist for Solera, you will be part of our team that fosters an uncommon, innovative culture and is dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation.

The Job

This role is based at our Sevilla office in Spain and is our Center of Excellence. We are looking for an individual who is highly motivated, experienced in support, and able to manage multiple and competing priorities while remaining calm under pressure. The role encompasses all activities and technologies related to a leading-edge enterprise office environment, including user onboarding/offboarding, desktop and mobile hardware/software, AV distribution, vendor management, and networking.

Key Responsibilities

  • On/Offboarding of users (Account creation/disabling, Laptop Configuration, Shipping/Return, ITAM)
  • Support the end-user community, comprising of knowledge workers (including remote workers)
  • Help resolve software and hardware issues, desktop and mobile, following established procedures or developing innovative new solutions to user problems
  • Support the office technology platforms, including wireless and wired networks, conference room technology (Zoom and Microsoft Teams), automation systems, and AV streaming technology
  • Provide white-glove IT support at events held in the office and other locations
  • Be current with the latest software (predominantly the entire Microsoft M365 suite, but also awareness of other typical enterprise apps, such as Jira/Atlassian/Asset Panda/AD Manager)
  • Asset Management (Collaboration with the Asset Lifecycle Team)
  • End-Point Management (Intune)
  • Leverage vendor support wherever possible to offer the best solution quickly
  • Be OS agnostic – we love Mac and Windows equally

Requirements

  • Minimum of 2 years MacOS & IOS support experience in a corporate environment
  • Minimum of 5 years Windows support experience in a corporate environment
  • Fully conversant with Mac & PC hardware, IOS hardware, and related accessories
  • Strong and demonstrable experience with the full Office365 suite
  • Prior experience with Zoom and Microsoft Teams conferencing (Zoom Rooms & MTR)
  • Local to the office in Westlake, with the ability to travel at short notice when required
  • Able to prioritize based on impact and urgency

Desirable

  • Specific experience with Office365 from an administration point of view
  • Familiarity with Intune, Azure AD, AD on-prem, Exchange, Jira, AD Manager, Atlassian Tool Set
  • ITAM Experience
  • OneDrive & SharePoint troubleshooting
  • Network troubleshooting

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